Last updated: September 21, 2026
Welcome to the Tårnby Outdoor FAQ.
Below you can find answers to common questions about ordering, payment, shipping, delivery, returns, refunds and customer support.
1. Who operates this online store?
This online store is operated by:
Company name: Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard
Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop
2. How can I contact customer support?
You can contact us using the following details:
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
For questions about an existing order, please include your order number and the email address used when placing the order.
3. How do I place an order?
Select the product you wish to purchase and add it to your cart.
When you are ready, proceed to checkout and provide the required:
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Contact information;
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Delivery information; and
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Payment information applicable to the selected payment method.
Before submitting your order, please review the product, quantity, delivery address, payment method and final order total.
4. How do I know whether my order was placed successfully?
After successfully submitting an order, you may receive an order confirmation using the contact information provided during checkout.
The confirmation may include:
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Order number;
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Products ordered;
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Order total;
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Delivery information;
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Payment method; and
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Other relevant order information.
If you believe you placed an order but did not receive confirmation, please contact us at support@ivffyi.shop.
5. Can I change my order after placing it?
If you need to change an order, contact us as soon as possible.
We will make reasonable efforts to assist before the order enters fulfilment or is dispatched.
Once an order has entered fulfilment or has been shipped, certain changes may no longer be possible.
6. Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order.
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
If the order has not yet entered fulfilment or been dispatched, we may be able to cancel it.
If the order has already been shipped, please refer to our Return and Refund Policy.
Applicable statutory withdrawal rights remain unaffected.
7. What payment methods do you accept?
The payment methods actually available for your order are displayed during Shopify Checkout.
Where Cash on Delivery (COD) is displayed, you may select COD.
Other payment methods should only be considered available when they are actually displayed during checkout.
We do not claim that a specific credit card, digital wallet or electronic payment service is available unless it is shown during checkout.
8. Is Cash on Delivery available?
Cash on Delivery (COD) may be available where it is displayed as a payment option during checkout.
COD availability may depend on:
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Delivery destination;
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Postal code;
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Product;
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Order value; or
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Available delivery service.
If COD does not appear during checkout, it may not be available for that particular order.
9. Is payment secure?
Where electronic payment methods are available, payment processing may be handled through the applicable checkout and payment service providers.
You should never send us:
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Online banking passwords;
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Card PINs;
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One-time authentication codes; or
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Other confidential account credentials
by ordinary email.
We will not request these confidential credentials by email.
10. How long does order processing take?
Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.
Business days generally exclude Saturdays, Sundays and public holidays.
Processing time is separate from shipping transit time.
11. How long does delivery take?
After dispatch, estimated delivery generally takes:
5–7 business days
This does not normally include the initial 1–2 business day order processing period.
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather, transportation disruptions or other circumstances outside our reasonable control.
12. How much does shipping cost?
The applicable shipping charge will be displayed during checkout before you submit your order.
Where checkout displays free shipping, no standard shipping charge will be added for that applicable order.
Where a shipping fee is displayed, the amount shown during checkout will apply.
13. Which countries do you ship to?
We ship to destinations that are currently supported through our online checkout.
Enter or select your delivery destination during checkout to determine whether delivery is currently available.
We do not claim delivery availability for a particular country unless that destination is actually supported through checkout.
14. How can I track my order?
Where tracking is available, tracking information may be provided after your order has been dispatched.
This may include:
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Tracking number;
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Tracking link;
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Carrier information; or
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Shipping status.
Please note that tracking information may require some time after dispatch to become active.
15. My tracking information has not updated. What should I do?
Tracking updates can occasionally be delayed.
If there has been no meaningful tracking update for an extended period, please contact:
Please include your order number and any available tracking information.
16. What should I do if my order is delayed?
First check any available tracking information.
If the estimated delivery period has passed and the tracking information does not explain the delay, please contact us.
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
We will review the available shipping information and assist where appropriate.
17. What should I do if my parcel appears to be lost?
Please first check:
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Tracking information;
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Delivery address;
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Delivery notices;
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Designated delivery locations;
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Whether another household member accepted the parcel; and
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Information from the delivery provider.
If you still cannot locate the parcel, contact us with your order number.
If the shipment is confirmed as lost, an appropriate remedy will be provided in accordance with applicable consumer law.
18. What if my product arrives damaged or defective?
Please contact us promptly at:
Please provide, where reasonably possible:
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Your order number;
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Description of the issue;
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Photographs of the product;
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Photographs of the packaging;
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Photograph of the shipping label; and
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Video evidence where relevant.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, return, price reduction or refund.
19. What if I receive the wrong product?
If you receive a product different from the product ordered, please contact us promptly.
Provide your order number and photographs of the product received.
Where an incorrect product was supplied by us, we will provide appropriate instructions and handle reasonable return costs in accordance with applicable consumer law.
20. What if part of my order is missing?
Please check whether your order was shipped in multiple parcels.
If an item or component is still missing, contact:
Please include your order number and details of the missing item.
21. What is your return period?
For eligible products, we provide a 30-day voluntary return period.
The detailed eligibility requirements and return conditions are described in our Return and Refund Policy.
This voluntary return period operates in addition to applicable statutory consumer rights.
22. Do EU/EEA customers have a right of withdrawal?
Eligible consumers in the European Union or European Economic Area generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.
Please review our Return and Refund Policy for the applicable procedure, deadlines and conditions.
The 30-day voluntary return policy does not reduce or replace mandatory statutory rights.
23. How do I request a return?
Before returning a product, please contact:
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Please provide:
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Your order number;
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Product you wish to return;
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Reason for the request where relevant; and
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Any supporting information reasonably required.
We will provide the applicable return instructions and authorized return address.
24. Where should I send my return?
Please do not automatically send a return to our registered business address.
Contact us first at:
We will provide the applicable return instructions and authorized return address for your return.
This helps ensure that the returned product can be correctly identified and processed.
25. Who pays for return shipping?
For ordinary voluntary change-of-mind returns and applicable statutory withdrawal returns, the customer may be responsible for direct return shipping costs where permitted by law and where properly informed.
If a return is necessary because we supplied a defective, damaged, incorrect or otherwise non-conforming product, reasonable return costs will be handled in accordance with applicable consumer law.
Please review our Return and Refund Policy for complete details.
26. When will I receive my refund?
Once an eligible voluntary return has been received, inspected and approved, the applicable refund is generally processed according to the timeframe stated in our Return and Refund Policy.
Eligible statutory EU/EEA withdrawal refunds will be handled within the legally required timeframe, subject to applicable conditions.
Additional processing time may be required by the applicable bank or payment provider after a refund is issued.
27. How are Cash on Delivery refunds handled?
For an approved refund relating to a Cash on Delivery (COD) order, we may request information reasonably necessary to arrange the refund.
Depending on the circumstances, this may include appropriate payment or bank transfer information.
We will never ask for your online banking password or PIN.
28. Can I exchange a product?
If you would like to exchange an eligible product, please contact us at:
Available options will depend on:
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Product condition;
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Product availability;
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Return eligibility; and
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Applicable consumer rights.
Please do not send a product back before receiving the applicable return instructions.
29. Do I have to return a product in its original packaging?
For a voluntary return, products should generally be returned in appropriate condition together with relevant accessories and packaging where required by our Return and Refund Policy.
For statutory consumer rights relating to defective or non-conforming goods, mandatory legal protections remain unaffected.
Please refer to our Return and Refund Policy for the complete conditions.
30. What should I do if I entered the wrong delivery address?
Contact us as soon as possible:
If the order has not yet been dispatched, we may be able to update the address.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
31. Can an order arrive in multiple parcels?
Yes. In some circumstances, products within the same order may be delivered in separate parcels.
Where this occurs:
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Parcels may arrive on different dates; and
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Separate tracking information may be provided.
Please review all available shipping information before reporting an item as missing.
32. Are delivery dates guaranteed?
Unless expressly stated otherwise, delivery dates and delivery periods are estimates rather than guaranteed delivery dates.
Actual delivery may occasionally be affected by circumstances outside our reasonable control.
Mandatory consumer rights concerning delayed delivery remain unaffected.
33. What currency will I pay in?
The applicable currency and final order total will be displayed on the website and/or during checkout.
Please review the currency, product price, shipping charges and final total before submitting the order.
34. Are taxes or customs charges included?
The applicable amount payable through our Store will be displayed during checkout.
Depending on the destination and circumstances, additional customs or import requirements may apply to cross-border orders.
We do not claim that a particular tax, customs duty or import charge is included unless it is actually reflected in the applicable order information or required by law.
35. How is my personal information used?
Personal information may be processed where necessary to:
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Process your order;
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Arrange payment;
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Arrange delivery;
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Provide customer support;
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Handle returns and refunds;
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Prevent fraud; and
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Operate our online store.
For complete information, please review our Privacy Policy.
36. How can I make a privacy request?
For privacy or personal data requests, contact:
Please provide enough information for us to identify and process your request.
Your applicable data protection rights are explained in our Privacy Policy.
37. Are my statutory consumer rights affected by these policies?
No provision in our policies is intended to exclude, restrict or reduce mandatory consumer rights.
Where mandatory applicable law provides greater protection than our commercial policies, the mandatory legal requirements will apply.
38. Where can I find your business information?
Our business information is:
Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard
Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop
Additional merchant information is available in our Contact Information and Legal Notice pages.
39. I still need help. How can I contact you?
If your question is not answered above, please contact us:
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
For order-related enquiries, please include your order number and the email address used when placing the order.