Kontaktinformationen

Contact Information

If you have questions about an order, product, delivery, return, refund, payment, or any other matter relating to our online store, please contact us using the information below.

We aim to respond to customer enquiries as soon as reasonably possible.

Company Information

Tårnby Outdoor
CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Business representative:
Tine Sander Hedegaard

Email:
post@taarnbyoutdoor.dk

Customer Service

For questions regarding:

  • Orders;

  • Products;

  • Product information;

  • Payments;

  • Shipping;

  • Delivery;

  • Tracking;

  • Returns;

  • Refunds;

  • Exchanges;

  • Damaged or defective products;

  • Privacy requests; or

  • General customer service,

please contact us by email at:

post@taarnbyoutdoor.dk

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.

Returns and Refunds

Before returning a product, please contact us at:

post@taarnbyoutdoor.dk

Please include:

  • Your full name;

  • Order number;

  • Product concerned;

  • Reason for contacting us; and

  • Photographs or videos where reasonably necessary for damaged or defective products.

Please do not send a return before receiving or reviewing the applicable return instructions.

For full details, please refer to our Return and Refund Policy.

Shipping and Delivery Enquiries

For questions about:

  • Shipping status;

  • Delivery delays;

  • Tracking information;

  • Missing parcels;

  • Damaged parcels; or

  • Incorrect deliveries,

please contact:

post@taarnbyoutdoor.dk

Please provide your order number and any relevant tracking information where available.

For more information, please refer to our Shipping Policy.

Privacy and Data Protection Enquiries

If you have questions about how we collect, use, store, or process your personal information, or if you wish to exercise a data protection right, please contact:

post@taarnbyoutdoor.dk

Please include enough information for us to understand your request and, where necessary, verify your identity.

For more information, please refer to our Privacy Policy.

Business Address

Our registered business address is:

Tårnby Outdoor
Brønderslev Alle 25
2770 Kastrup
Denmark

Please note that customers should contact us before sending any return, complaint-related product, or other parcel to this address.

Important Notice

For faster assistance, please include the following information when contacting us:

  • Your full name;

  • Order number, where applicable;

  • Email address used for the order;

  • A brief description of your enquiry; and

  • Relevant photographs or documents where necessary.

Please ensure that the information you provide is accurate so that we can handle your request efficiently.

Contact Details

Tårnby Outdoor
CVR number: 43884093

Brønderslev Alle 25
2770 Kastrup
Denmark

Email: post@taarnbyoutdoor.dk

Business representative: Tine Sander Hedegaard