Contact Information

Last updated: September 21, 2026

If you have any questions about our products, orders, shipping, returns, refunds, payments or other matters relating to our online store, please contact us using the information below.

Registered Address

Tårnby Outdoor
Brønderslev Alle 25
2770 Kastrup
Denmark

Customer Support

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop

For questions concerning an existing order, please include your order number and the email address used when placing the order so that we can identify the relevant order and assist you.

Order Support

You may contact us regarding:

Product information;
Order status;
Order changes or cancellations;
Shipping and delivery;
Tracking information;
Damaged, defective or incorrect products;
Returns and exchanges;
Refunds;
Payment questions; or
Other customer service matters.

For order-related enquiries, contact:

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

Returns and Refunds

If you wish to request a return, exchange or refund, please contact us before sending the product back.

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

Please include your order number and a brief description of your request.

For damaged, defective or incorrect products, photographs or other reasonable information may be requested to help us review the issue.

Please follow the return instructions provided by our customer support team.

Do not automatically send returned products to our registered business address unless we have confirmed that address as the authorized return address for your specific return.

For complete information regarding eligibility, return periods and refunds, please review our Return and Refund Policy.

Shipping and Delivery Support

For questions about shipping, delivery or tracking, please provide:

Your order number;
Your full name;
The email address used for the order; and
Available tracking information, where applicable.

Please review our Shipping and Delivery Policy for further information regarding processing and estimated delivery times.

Privacy Requests

For questions concerning personal information or to exercise an applicable data protection right, please contact:

Email: support@ivffyi.shop

Please provide sufficient information for us to identify and process your request.

For additional information about how personal information is handled, please review our Privacy Policy.

Business Details

Legal/registered business: Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard
Registered country: Denmark

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark