Privacy Policy

Last updated: September 21, 2026

This Privacy Policy describes how Tårnby Outdoor (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our online store, place an order, contact us or otherwise use our services.

Our online store is powered by Shopify and may use third-party service providers where necessary for functions such as payment processing, order fulfilment, delivery, analytics, security and customer support.

Please read this Privacy Policy carefully.

1. Company Information

The business responsible for processing personal information in connection with this online store is:

Company name: Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop

For applicable data protection purposes, Tårnby Outdoor generally acts as the data controller for personal information processed in connection with our online store, except where another service provider acts as an independent controller.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

  • Visit or browse our online store;

  • Create or manage a customer account, where available;

  • Add products to your shopping cart;

  • Place or manage an order;

  • Make a payment;

  • Request delivery;

  • Contact customer support;

  • Request a return, exchange or refund;

  • Subscribe to marketing communications, where available;

  • Submit information or content through our website; or

  • Otherwise communicate or interact with us.

Our website, online store, products, customer support functions and related services are collectively referred to as the “Services.”

3. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

3.1 Contact Information

We may collect:

  • Full name;

  • Billing address;

  • Shipping address;

  • Postal code;

  • City;

  • Country;

  • Email address;

  • Telephone number; and

  • Other contact information you voluntarily provide.

3.2 Order and Transaction Information

When you place or manage an order, we may collect information including:

  • Products ordered;

  • Order number;

  • Product quantities;

  • Selected product models or variations;

  • Purchase price;

  • Order status;

  • Delivery status;

  • Tracking information, where available;

  • Return information;

  • Exchange information;

  • Refund information; and

  • Communications concerning your order.

3.3 Payment Information

Depending on the payment method actually available and selected during checkout, we or relevant service providers may process information including:

  • Selected payment method;

  • Payment status;

  • Billing information;

  • Transaction amount;

  • Transaction identifiers; and

  • Payment confirmation information.

Where Cash on Delivery (COD) is selected, information necessary to process and administer the COD order may also be processed.

Where another electronic payment method is made available during checkout, the relevant payment provider may process the information required to complete that transaction.

We do not require customers to send payment passwords, online banking passwords or other confidential account credentials to us by email.

3.4 Customer Account Information

If customer accounts are available, we may collect:

  • Account name;

  • Email address;

  • Login and authentication information;

  • Saved addresses;

  • Account preferences;

  • Communication preferences; and

  • Order history.

Customers are responsible for keeping their login information confidential.

3.5 Customer Support Information

When you contact us, we may collect:

  • Your name;

  • Email address;

  • Telephone number;

  • Order number;

  • Product information;

  • Messages sent to us;

  • Complaint details;

  • Return or refund reasons;

  • Photographs;

  • Videos; and

  • Other information you voluntarily provide.

3.6 Device and Technical Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Browser language;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Pages viewed;

  • Date and time of access;

  • Referring website;

  • Session information;

  • Click and navigation information;

  • Cookie identifiers;

  • Approximate location derived from IP address;

  • Network information; and

  • Website performance or error information.

3.7 Marketing and Preference Information

Where applicable and legally permitted, we may collect information about:

  • Marketing preferences;

  • Product interests;

  • Products viewed;

  • Products purchased;

  • Advertising interactions;

  • Email engagement; and

  • Customer satisfaction information.

4. How We Collect Personal Information

Information You Provide Directly

You may provide personal information when you:

  • Place an order;

  • Create an account;

  • Complete a form;

  • Provide billing or shipping information;

  • Contact customer support;

  • Request a return or refund;

  • Subscribe to marketing communications; or

  • Otherwise communicate with us.

Information Collected Automatically

Certain information may be collected automatically through technologies such as:

  • Cookies;

  • Pixels;

  • Tags;

  • Server logs;

  • Device identifiers;

  • Analytics technologies; and

  • Similar technologies.

Information Received from Service Providers

We may receive information from service providers that assist us with functions such as:

  • Website hosting;

  • E-commerce services;

  • Payment processing;

  • Fraud prevention;

  • Order fulfilment;

  • Shipping and delivery;

  • Customer support;

  • Analytics;

  • Advertising and marketing; and

  • Technical services.

We only refer to these categories where such services are actually used in connection with our online store.

5. How We Use Personal Information

We may use personal information to:

  • Operate and maintain our online store;

  • Process and confirm orders;

  • Administer payments or Cash on Delivery orders;

  • Verify transactions;

  • Arrange order fulfilment;

  • Ship and deliver products;

  • Provide tracking information where available;

  • Communicate about your order;

  • Manage customer accounts;

  • Provide customer support;

  • Respond to questions;

  • Manage complaints;

  • Process cancellations;

  • Process returns and exchanges;

  • Issue refunds;

  • Detect and prevent fraud;

  • Protect customer accounts;

  • Protect our website and systems;

  • Improve our Services;

  • Understand how customers use our website;

  • Improve customer service;

  • Measure website performance;

  • Send service-related communications;

  • Send marketing communications where legally permitted;

  • Maintain accounting and transaction records;

  • Comply with tax and legal requirements;

  • Establish, exercise or defend legal claims; and

  • Protect the rights and security of our customers, business and service providers.

6. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”) or other applicable European data protection requirements apply, we process personal information only where an appropriate legal basis exists.

Performance of a Contract

We may process personal information where necessary to:

  • Accept and process your order;

  • Administer payment;

  • Deliver your products;

  • Provide customer support;

  • Process returns or refunds; or

  • Perform other obligations arising from our contract with you.

Compliance With Legal Obligations

We may process or retain information where necessary to comply with:

  • Accounting requirements;

  • Tax obligations;

  • Consumer protection laws;

  • Fraud-prevention obligations;

  • Court orders;

  • Regulatory requirements; or

  • Other applicable legal obligations.

Legitimate Interests

Where permitted by law, we may process personal information for legitimate business interests including:

  • Preventing fraud;

  • Maintaining website security;

  • Improving our Services;

  • Managing customer relationships;

  • Understanding business performance;

  • Responding to customer enquiries; and

  • Protecting or defending our legal rights.

Where we rely on legitimate interests, we consider whether those interests are outweighed by your rights and freedoms.

Consent

Where legally required, we may request your consent before:

  • Sending certain marketing communications;

  • Using non-essential cookies;

  • Activating certain advertising technologies; or

  • Processing information for other optional purposes.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

7. Shopify

Our online store uses Shopify to provide the technical e-commerce platform through which products and Services are offered.

Shopify may process certain personal information when you:

  • Browse our store;

  • Add products to your cart;

  • Create an account, where available;

  • Complete checkout;

  • Place an order; or

  • Interact with Shopify-powered features.

Shopify processes information in accordance with its own privacy practices and applicable data protection requirements.

Depending on the services used, customer information may be processed through Shopify systems or infrastructure located outside your country.

Where required by applicable law, appropriate safeguards apply to international transfers of personal information.

8. Payment Information and Payment Providers

The payment methods actually available to you will be displayed during checkout.

Depending on the payment method selected, relevant service providers may process:

  • Your name;

  • Billing information;

  • Payment information;

  • Transaction information;

  • Device information;

  • Fraud-prevention information; and

  • Other information reasonably necessary to complete or secure the transaction.

Where Cash on Delivery is available and selected, information necessary to administer and fulfil the COD order may be processed by us and relevant delivery or fulfilment providers.

This Privacy Policy does not represent that any particular electronic payment method is available unless that payment method is actually displayed during checkout.

9. Shipping and Delivery Providers

To fulfil and deliver an order, we may share necessary personal information with relevant:

  • Postal services;

  • Couriers;

  • Shipping companies;

  • Warehousing providers;

  • Fulfilment providers; and

  • Delivery tracking providers.

Information shared may include:

  • Recipient name;

  • Delivery address;

  • Postal code;

  • Telephone number;

  • Email address;

  • Order reference;

  • Parcel information; and

  • Delivery instructions.

Only information reasonably necessary for order fulfilment and delivery will be shared.

Delivery providers may contact you where necessary to arrange delivery, provide tracking updates or resolve delivery problems.

10. Disclosure of Personal Information

We may share personal information with third parties where reasonably necessary to operate our Services, fulfil orders or comply with legal obligations.

Recipients may include:

  • Shopify;

  • Payment providers, where applicable;

  • Banks or financial service providers, where applicable;

  • Fraud-prevention providers;

  • Shipping and logistics providers;

  • Warehousing and fulfilment providers;

  • Website hosting and cloud service providers;

  • Customer support providers;

  • Analytics providers;

  • Advertising or marketing providers where used and legally permitted;

  • Email service providers;

  • Accountants;

  • Lawyers;

  • Professional advisers;

  • Government authorities;

  • Courts;

  • Regulators; and

  • Law enforcement authorities.

We may also disclose personal information:

  • With your permission;

  • To complete your order;

  • To arrange delivery;

  • To investigate suspected fraud;

  • To protect our rights or the rights of others;

  • To comply with a legal obligation; or

  • In connection with a lawful business restructuring or transfer.

We do not sell personal information simply for monetary payment to third-party advertisers.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning;

  • Maintain shopping cart sessions;

  • Remember preferences;

  • Support account login;

  • Secure customer accounts;

  • Process checkout;

  • Detect suspicious activity;

  • Analyze website traffic;

  • Measure website performance; and

  • Support advertising or marketing where legally permitted.

Essential Cookies

Certain cookies may be necessary for functions such as:

  • Shopping carts;

  • Checkout;

  • Account authentication;

  • Website security; and

  • Order processing.

These cookies may be required for the website to operate correctly.

Non-Essential Cookies

Where required by applicable law, analytics, advertising or other non-essential cookies will only be used after the appropriate consent has been obtained.

You may be able to manage cookie preferences through our website's cookie controls, where available, or through your browser settings.

Disabling certain cookies may affect website functionality.

12. Analytics

Where analytics services are used, they may help us understand how customers interact with our website.

Analytics information may include:

  • Pages viewed;

  • Products viewed;

  • Session duration;

  • Approximate location;

  • Browser information;

  • Device information;

  • Referral sources; and

  • Website interactions.

Where required by law, non-essential analytics technologies will only be used after appropriate consent.

13. Marketing Communications

Where legally permitted, we may send information concerning products, store updates, promotions or other marketing communications.

Where consent is required by law, such communications will only be sent after obtaining the necessary consent.

You may unsubscribe from promotional communications at any time by using an unsubscribe function contained in the relevant communication or by contacting:

support@ivffyi.shop

Even after opting out of marketing communications, you may continue to receive necessary service communications relating to:

  • Orders;

  • Payments;

  • Delivery;

  • Returns;

  • Refunds;

  • Account security; or

  • Customer support.

14. Advertising

Where advertising technologies are actually used and permitted by applicable law, and subject to any required consent, they may be used to:

  • Measure advertising performance;

  • Understand interactions with advertising;

  • Measure conversions; and

  • Improve marketing campaigns.

Advertising providers may use cookies, pixels or similar technologies.

Where legally required, such technologies will be subject to applicable consent requirements.

15. International Data Transfers

Some service providers used in connection with our online store may process personal information outside Denmark or the European Economic Area.

Where personal information is transferred internationally, appropriate safeguards required by applicable data protection law will be used where necessary.

These safeguards may include:

  • An adequacy decision;

  • Approved standard contractual clauses;

  • Appropriate contractual safeguards;

  • Technical and organizational security measures; or

  • Another legally recognized transfer mechanism.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Retention periods may depend on:

  • The duration of our customer relationship;

  • Order fulfilment requirements;

  • Returns and refund periods;

  • Customer support requirements;

  • Accounting obligations;

  • Tax obligations;

  • Fraud-prevention requirements;

  • Legal limitation periods;

  • Dispute resolution; and

  • The need to establish or defend legal claims.

When information is no longer required, we may delete, anonymize or restrict further processing of it where appropriate.

17. Security of Personal Information

We use reasonable administrative, organizational and technical measures designed to protect personal information against:

  • Unauthorized access;

  • Accidental loss;

  • Unlawful disclosure;

  • Unauthorized alteration;

  • Destruction;

  • Misuse; and

  • Unauthorized processing.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

18. Accuracy of Information

Customers should provide accurate and current information when placing an order or contacting us.

In particular, please ensure that your:

  • Name;

  • Delivery address;

  • Postal code;

  • Email address; and

  • Telephone number

are accurate.

Incorrect information may affect our ability to process or deliver an order.

19. Children and Minors

Our Services are not intended to be independently used by individuals who are legally unable to enter into a purchase contract.

Where applicable, minors should obtain appropriate permission or supervision from a parent or legal guardian before placing an order or providing personal information.

If we become aware that personal information has been collected from a minor without required authorization, we may take appropriate steps in accordance with applicable law.

20. Your Data Protection Rights

Depending on applicable law and the circumstances, you may have the right to:

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request completion of incomplete information;

  • Request deletion of personal information;

  • Request restriction of processing;

  • Object to certain processing;

  • Object to direct marketing;

  • Request portability of eligible personal information;

  • Withdraw consent; and

  • Submit a complaint to a competent data protection supervisory authority.

These rights are not absolute and may be subject to legal conditions and exceptions.

For example, we may need to retain certain information to:

  • Complete an order;

  • Comply with tax or accounting obligations;

  • Prevent fraud;

  • Resolve disputes; or

  • Establish or defend legal claims.

21. Right to Object to Direct Marketing

You may object at any time to the processing of your personal information for direct marketing purposes.

After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

22. How to Exercise Your Privacy Rights

To exercise a privacy or data protection right, please contact:

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

Please provide sufficient information to allow us to identify the relevant account, transaction or personal information.

This may include:

  • Your full name;

  • Email address;

  • Order number, where applicable; and

  • A clear description of your request.

We may request additional information where reasonably necessary to verify your identity before disclosing, correcting or deleting personal information.

We will respond within the period required by applicable law.

23. Complaints

If you have concerns about how we process your personal information, please contact us so that we can review the matter.

Tårnby Outdoor

Brønderslev Alle 25
2770 Kastrup
Denmark

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

Depending on applicable law, you may also have the right to submit a complaint to a competent data protection supervisory authority.

For processing subject to Danish data protection law, the relevant supervisory authority is the Danish Data Protection Agency (Datatilsynet).

Submitting a complaint to us does not affect other legal rights or remedies available to you.

24. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by independent third parties.

This Privacy Policy applies to personal information processed in connection with our own Services.

Independent third parties may process personal information according to their own privacy policies and legal responsibilities.

We recommend reviewing the relevant privacy information before providing personal information directly to an independent third party.

25. Business Transfers

If our business is involved in a lawful merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be disclosed or transferred to relevant parties where permitted by applicable law.

Any such processing will remain subject to applicable data protection requirements.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in applicable law;

  • Regulatory guidance;

  • Changes to our Services;

  • Changes to payment or delivery systems;

  • Changes to Shopify or other service providers;

  • New security practices; or

  • Changes to our business operations.

The updated version will be published on our website.

The “Last updated” date at the beginning of this Privacy Policy indicates when the latest version became effective.

Where required by applicable law, additional notice of material changes may be provided.

27. Contact Us

If you have questions about this Privacy Policy, how personal information is processed or how to exercise your privacy rights, please contact:

Tårnby Outdoor

CVR number: 43884093
Business representative: Tine Sander Hedegaard

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop