Payment Policy

Last updated: September 21, 2026

This Payment Policy explains the payment terms applicable to purchases made through our online store.

The online store is operated by Tårnby Outdoor.

Please review the payment information displayed during checkout before submitting an order.

1. Company Information

Company name: Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop

2. Available Payment Methods

The payment methods actually available for your order will be displayed during Shopify Checkout.

Depending on the order and delivery destination, available payment methods may vary.

Where Cash on Delivery (COD) is displayed during checkout, customers may select COD and pay according to the payment instructions applicable to that order.

If another payment method is displayed during checkout, customers may select that method subject to the applicable checkout conditions.

A payment method should only be considered available when it is actually displayed as an option during checkout.

3. Cash on Delivery (COD)

Where available, Cash on Delivery (COD) allows customers to place an order and make payment in connection with delivery according to the applicable delivery arrangement.

COD availability may depend on factors including:

Delivery destination;
Postal code;
Product;
Order value;
Delivery service; and
Other applicable order conditions.

COD is available only where it is displayed as a payment option during checkout.

Customers selecting COD must provide accurate:

Full name;
Delivery address;
Postal code;
City;
Country;
Email address; and
Telephone number.

Accurate contact and delivery information is necessary to process and deliver a COD order.

4. COD Order Confirmation

A COD order may be subject to reasonable verification before processing or dispatch.

Where necessary, we may contact the customer using the contact information provided with the order.

Verification may be required to:

Confirm order information;
Confirm delivery information;
Prevent fraudulent orders;
Correct incomplete information; or
Resolve an issue affecting fulfilment.

Providing false, incomplete or inaccurate order information may delay or prevent fulfilment.

5. Other Payment Methods

If an electronic or other payment method is made available during checkout, the applicable payment information will be displayed before the order is submitted.

We do not claim that any specific electronic payment provider, card network, digital wallet or other payment service is available unless it is actually displayed during checkout.

This means that customers should rely on the payment options presented on the checkout page for the applicable order.

6. Payment Currency

The applicable currency will be displayed on the website and/or during checkout.

Before submitting an order, customers should review:

Product price;
Applicable currency;
Shipping charges, where applicable;
Taxes or other charges shown during checkout; and
Final order total.

The amount displayed during checkout before the order is submitted is the amount applicable to the order, subject to correction of genuine errors as permitted by applicable law.

7. Prices

Product prices are displayed on our website.

Prices may change from time to time.

A change in the listed price will not normally affect an order that has already been accepted, except where there is an obvious pricing error and correction is permitted by applicable law.

Where applicable, shipping charges or other applicable charges will be presented before the customer completes the order.

8. Payment Security

Payments processed electronically, where available, may be handled through the relevant checkout and payment service providers.

Customers should never send us:

Online banking passwords;
Card PINs;
Account passwords;
One-time authentication codes; or
Other confidential payment credentials

by ordinary email or customer support message.

We will not request such confidential login credentials by email.

9. Payment Authorization

Where an electronic payment method is selected, the customer must be authorized to use the selected payment method.

Payment processing may be subject to verification by the applicable payment provider.

An order may be delayed or cancelled if:

Payment cannot be authorized;
Payment verification fails;
The transaction is declined;
The transaction appears unauthorized; or
Fraudulent activity is reasonably suspected.

Where an order is cancelled after payment has already been collected, any applicable refund will be handled according to our Return and Refund Policy and applicable law.

10. Order Confirmation

After an order is successfully submitted, customers may receive an order confirmation using the contact information provided during checkout.

An order confirmation may contain information including:

Order number;
Products ordered;
Order total;
Delivery information;
Payment method; and
Other relevant order details.

Customers should review the order confirmation and contact us promptly if any information appears incorrect.

11. Payment Verification and Fraud Prevention

We may take reasonable measures to protect customers and our Store against unauthorized or fraudulent transactions.

An order may be reviewed where:

Customer information appears incomplete;
Delivery information cannot be verified;
Payment information appears inconsistent;
Unusual order activity is detected; or
Additional verification is reasonably required.

Where appropriate, we may request additional non-sensitive information necessary to verify the order.

We will not request customers to disclose passwords, PINs or confidential online banking credentials.

12. Failed or Declined Payments

Where an electronic payment method is available and a payment is declined, the order may not be completed.

A payment may be declined by a payment provider for reasons outside our control.

Where available, customers may be able to:

Retry the transaction;
Verify the information entered; or
Select another payment method displayed during checkout.

For security reasons, we may not receive detailed information explaining why an independent payment provider declined a transaction.

13. COD Delivery and Payment

For a COD order, customers should follow the payment instructions applicable to the delivery.

Customers should ensure that:

Delivery information is correct;
Contact information is current; and
The order can reasonably be received at the delivery address.

The specific COD collection process may depend on the delivery arrangement applicable to the order.

14. Refused COD Orders

If a customer no longer wants a COD order, the customer should contact us as soon as possible.

Simply refusing or failing to collect a COD parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.

Where an applicable statutory withdrawal right is exercised, customers should clearly communicate their decision to us.

Any consequences or reasonable costs arising from an unjustified refusal or failure to collect an order will be handled in accordance with applicable law.

Mandatory consumer rights remain unaffected.

15. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

We will make reasonable efforts to assist.

If an order has already entered fulfilment or has been dispatched, ordinary cancellation or modification may no longer be possible.

Applicable statutory consumer rights remain unaffected.

16. Refunds

Refunds are handled according to our Return and Refund Policy and applicable consumer law.

Where an order was originally paid electronically, an approved refund will generally be issued through an appropriate refund method associated with the transaction where possible.

For a Cash on Delivery (COD) order, we may request information reasonably necessary to arrange an approved refund.

Depending on the circumstances, this may include appropriate payment or bank transfer information.

Customers should provide refund information only through the instructions supplied by our customer support team.

We will never ask customers to provide online banking passwords or PINs.

17. Refund Timing

The applicable refund timing depends on the reason for the refund and the legal basis under which the refund is issued.

For eligible voluntary returns, approved refunds are generally processed according to the timeframe stated in our Return and Refund Policy.

For an applicable statutory EU/EEA withdrawal, refunds will be handled within the legally required timeframe and subject to the conditions described in our Return and Refund Policy.

After a refund has been issued, additional processing time may be required by a bank or payment provider before the funds appear in the customer's account.

18. Incorrect Payment Amounts

If you believe you have been charged an incorrect amount, please contact us promptly.

Please provide:

Your full name;
Order number;
Email address used for the order;
Amount in question; and
A brief description of the issue.

Do not send full payment credentials, passwords or PINs.

We will review the relevant order information and provide assistance.

19. Taxes and Other Charges

The applicable order total will be displayed during checkout.

Where taxes, shipping fees or other charges apply through our Store, the applicable amount will be displayed as part of the order information where required.

For cross-border orders, additional legal or customs requirements may apply depending on the destination and circumstances.

We do not represent that a particular tax, duty or charge is included unless it is actually reflected in the applicable order information or otherwise required by law.

20. Payment Disputes

If you believe there is an error relating to an order or payment, please contact us first so that we can review the matter.

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

Please include your order number and a clear description of the issue.

Nothing in this section limits any legal rights available to consumers.

21. Protection Against Fraud

We reserve the right to take reasonable measures to prevent fraudulent or unauthorized transactions.

Where reasonably necessary and permitted by law, we may:

Review an order;
Request confirmation of order details;
Delay processing while verification takes place; or
Cancel an order where there is a reasonable basis to believe the transaction is fraudulent or unauthorized.

Any payment already collected for a cancelled order will be handled in accordance with applicable law.

22. Customer Responsibilities

Customers are responsible for:

Providing accurate order information;
Selecting an available payment method;
Reviewing the order total before submitting the order;
Providing accurate delivery information;
Ensuring they are authorized to use the selected payment method; and
Contacting us promptly if an error is identified.

23. Consumer Rights

Nothing in this Payment Policy is intended to exclude, restrict or reduce mandatory consumer rights.

Where mandatory applicable law provides greater protection than this Policy, the mandatory legal requirements will apply.

24. Changes to This Payment Policy

We may update this Payment Policy where reasonably necessary to reflect changes in:

Available payment methods;
Checkout functionality;
Applicable law;
Payment processing arrangements;
Fraud-prevention procedures; or
Our business operations.

The current version will be published on our website together with its latest revision date.

Changes will not remove mandatory rights already applicable to existing orders.

25. Contact Information

For questions regarding payments, COD orders, refunds or payment-related issues, please contact:

Tårnby Outdoor

CVR number: 43884093
Business representative: Tine Sander Hedegaard