Shipping Policy

Last updated: September 21, 2026

This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking and related terms applicable to purchases made from our online store.

The online store is operated by Tårnby Outdoor.

Please review this Policy before placing an order.

1. Company Information

The online store is operated by:

Company name: Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop

2. Shipping Destinations

We deliver to destinations that are currently available through our online checkout.

Shipping availability may vary depending on:

  • Destination country;

  • Postal code;

  • Product availability;

  • Carrier coverage;

  • Local delivery restrictions; and

  • Other applicable logistical requirements.

The available shipping destination and delivery option for an order will be displayed during checkout.

If a destination cannot be selected or no delivery method is available during checkout, we may not currently be able to ship the order to that destination.

We do not guarantee delivery to a country or region unless it is actually supported during checkout.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.

Business days generally exclude:

  • Saturdays;

  • Sundays; and

  • Public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time refers to the period required to prepare an order for dispatch and is separate from the estimated delivery time.

During periods of unusually high order volume, public holidays or circumstances outside our reasonable control, processing may occasionally take longer.

If a material delay affects your order, we may contact you using the information provided during checkout.

4. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time is generally:

5–7 business days

This estimated delivery period does not normally include the initial 1–2 business day processing period.

Accordingly, the typical estimated total period consists of:

Order processing: 1–2 business days
Estimated transit after dispatch: 5–7 business days

Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, carrier and circumstances affecting transportation.

5. Shipping Charges

Any shipping charge applicable to an order will be displayed during checkout before the order is submitted.

Where checkout displays free shipping, no standard shipping charge will be added for the applicable order.

Where a shipping fee is displayed, the amount shown during checkout will apply to that order.

Shipping charges may depend on factors such as:

  • Delivery destination;

  • Product;

  • Parcel size or weight;

  • Available shipping method; or

  • Other applicable delivery conditions.

We do not claim that every order qualifies for free shipping unless free shipping is actually displayed for that order during checkout.

6. Delivery Estimates

Delivery dates and timeframes displayed on our website or during checkout are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances such as:

  • Carrier congestion;

  • Public holidays;

  • Severe weather;

  • Transportation interruptions;

  • High shipping volumes;

  • Incorrect or incomplete delivery information;

  • Local delivery restrictions; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to arrange delivery within the estimated period.

Mandatory consumer rights concerning delayed delivery remain unaffected.

7. Shipping Confirmation

Once your order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.

Where available, the shipping confirmation may contain:

  • Carrier information;

  • Tracking number;

  • Tracking link;

  • Dispatch date; and

  • Other relevant shipping information.

Please ensure that the email address provided when placing your order is accurate.

8. Order Tracking

Where tracking is available for your shipment, you may use the tracking number or tracking link provided after dispatch to monitor your parcel.

Tracking information may require some time after dispatch to become active in the carrier's system.

A temporary delay in tracking updates does not necessarily mean that the parcel has not been shipped.

If you experience difficulties with tracking information, please contact:

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

Please include your order number when contacting us.

9. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check:

  • Recipient name;

  • Street address;

  • Building or apartment number, where applicable;

  • Postal code;

  • City;

  • Country;

  • Telephone number; and

  • Email address.

If you notice an error in your delivery information, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to update the address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

10. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because incorrect or incomplete delivery information was supplied, the parcel may:

  • Be delayed;

  • Be held by the carrier;

  • Be returned; or

  • Require additional delivery arrangements.

Additional reasonable costs resulting directly from incorrect delivery information supplied by the customer may be the customer's responsibility where permitted by applicable law.

Please contact us promptly if you identify an address error.

11. Failed Delivery Attempts

Depending on the carrier and destination, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may:

  • Attempt redelivery;

  • Contact the recipient;

  • Provide delivery instructions;

  • Send the parcel to an available collection point; or

  • Return the parcel.

Customers should follow any applicable instructions provided by the carrier.

If a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, please contact us to discuss the available options.

12. Delayed Orders

If the estimated delivery period has passed, please first check any available tracking information.

Tracking information may indicate:

  • The current status of the parcel;

  • An attempted delivery;

  • A carrier delay;

  • A collection point; or

  • Another relevant shipping update.

If there has been no meaningful tracking update for an extended period, please contact us with your order number.

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

We will review the available shipping information and, where appropriate, contact the relevant delivery provider.

13. Lost Parcels

If you believe your parcel may be lost, please check:

  • Available tracking information;

  • The delivery address;

  • Whether another household member accepted the parcel;

  • Reception or designated delivery areas;

  • Any delivery notice provided by the carrier; and

  • Information supplied by the local delivery provider.

If the parcel still cannot be located, please contact us.

Please provide:

  • Your full name;

  • Order number;

  • Delivery address; and

  • Relevant tracking information, where available.

If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law.

14. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly.

Where reasonably possible, please provide:

  • Your order number;

  • A description of the damage;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • A photograph of the shipping label; and

  • A video showing the problem where relevant.

Please retain the original packaging until the issue has been reviewed where reasonably possible.

Depending on the circumstances and applicable law, the appropriate remedy may include:

  • Repair;

  • Replacement;

  • Return;

  • Price reduction; or

  • Refund.

Please also refer to our Return and Refund Policy.

15. Incorrect Products

If you receive a product different from the product you ordered, please contact us promptly.

Please provide:

  • Your order number;

  • Photographs of the product received;

  • A photograph of the shipping label where available; and

  • A description of the issue.

After reviewing the matter, we will provide appropriate instructions.

Where an incorrect product was supplied by us, reasonable return shipping costs will be handled in accordance with applicable consumer law and our Return and Refund Policy.

16. Missing Products or Components

If your order arrives with products, accessories or components missing, please contact us.

Please provide where reasonably available:

  • Order number;

  • Description of the missing item;

  • Photographs of the products received;

  • Photographs of the outer packaging; and

  • Photograph of the shipping label.

We will review the issue and provide an appropriate solution.

17. Taxes, VAT and Customs

The amount payable for an order will be displayed during checkout.

Depending on the destination and circumstances of the order, applicable taxes or other charges may be handled according to the information displayed during checkout and applicable law.

For cross-border orders, additional customs or import requirements may apply depending on the destination.

We do not represent that a particular tax, customs duty or import charge is included unless this is actually reflected in the applicable order or checkout information.

If you have questions regarding charges shown for your order, please contact us before completing the purchase.

18. Delivery Restrictions

Certain products or destinations may be subject to delivery restrictions based on:

  • Destination;

  • Product type;

  • Carrier rules;

  • Safety requirements; or

  • Applicable law.

If we cannot legally or reasonably deliver an ordered product to the selected destination, we will contact the customer.

Where appropriate, the affected order or item may be cancelled and any applicable amount already paid will be refunded in accordance with applicable law.

19. Multiple Shipments

An order containing multiple products may occasionally be delivered in more than one parcel where required by the applicable fulfilment or delivery arrangements.

Where this occurs:

  • Parcels may arrive on different dates;

  • Separate tracking information may be provided; and

  • Different delivery providers may be used.

Please review all available shipping information before reporting part of an order as missing.

20. Delivery Providers

We may use third-party postal, courier, fulfilment or logistics providers to deliver orders.

The delivery provider may vary depending on factors such as:

  • Destination;

  • Product;

  • Parcel characteristics;

  • Shipping service; and

  • Provider availability.

We do not claim to use a particular carrier unless that carrier is actually assigned to the applicable shipment.

Nothing in this section limits our obligations to consumers under mandatory applicable law.

21. Risk During Delivery

For consumer purchases, responsibility for accidental loss or damage during delivery will be determined according to applicable consumer law.

Where required by law, risk generally remains with us until you, or a third party designated by you other than the carrier, physically receive the goods.

If your parcel is lost or damaged before delivery, please contact us promptly.

22. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

We will make reasonable efforts to assist.

However, once an order has entered fulfilment or has already been dispatched, ordinary changes or cancellation may no longer be possible.

Applicable statutory withdrawal or cancellation rights remain unaffected.

23. Refused or Unclaimed Deliveries

Refusing a delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.

If you wish to exercise an applicable right of withdrawal, please clearly communicate your decision to us.

Additional reasonable costs caused by an unjustified refusal, incorrect delivery information or failure to collect an order may be charged or deducted where permitted by applicable law.

Mandatory consumer rights remain unaffected.

24. Returns

Shipping an order back to us is governed by our Return and Refund Policy.

Please contact us before returning a product so that we can provide the applicable return instructions and authorized return address.

Do not automatically send a return to our registered business address unless we have confirmed that address for your specific return.

For return assistance:

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

25. Cash on Delivery

Where Cash on Delivery (COD) is actually offered during checkout, customers may select that payment method subject to the conditions displayed for the applicable order.

Availability of COD may depend on the destination, order or available delivery service.

We do not guarantee COD availability unless it is displayed as an available payment option during checkout.

Customers selecting COD should provide accurate contact and delivery information to allow the order to be processed and delivered.

26. Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or reduce mandatory consumer rights.

Where mandatory applicable law provides greater rights than this Policy, the mandatory legal requirements will apply.

27. Changes to This Policy

We may update this Shipping and Delivery Policy where reasonably necessary to reflect changes in:

  • Delivery arrangements;

  • Available destinations;

  • Applicable law;

  • Carrier or fulfilment arrangements; or

  • Our business operations.

The latest version will be published on our website together with its revision date.

Changes will not remove mandatory rights that already apply to existing orders.

28. Contact Information

For questions about order processing, shipping, tracking or delivery, please contact:

Tårnby Outdoor

CVR number: 43884093
Business representative: Tine Sander Hedegaard

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop

When contacting us about an existing order, please include your order number and the email address used when placing the order.