Company Profile

Welcome to Tårnby Outdoor.

We are committed to providing customers with a clear, reliable, and convenient online shopping experience. Our goal is to make it easier for customers to discover products, place orders, receive dependable service, and obtain support whenever assistance is needed.

Who We Are

Tårnby Outdoor is a registered organization in Denmark.

Our business information is:

Tårnby Outdoor
CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Legal form: Voluntary Association

Business representative:
Tine Sander Hedegaard

Email:
post@taarnbyoutdoor.dk

Our Approach

We believe that a good online shopping experience should be simple, transparent, and customer-focused.

We aim to provide clear information throughout the purchasing process, including information relating to:

  • Products;

  • Pricing;

  • Ordering;

  • Payment;

  • Shipping;

  • Delivery;

  • Returns;

  • Refunds; and

  • Customer support.

We want customers to understand the important details of their purchase before placing an order.

Customer-Focused Service

Customer service is an important part of our online store.

If you have questions before or after placing an order, you can contact us regarding matters such as:

  • Product information;

  • Order status;

  • Payment;

  • Shipping;

  • Delivery;

  • Tracking;

  • Returns;

  • Refunds;

  • Damaged or defective products; or

  • General customer service.

Our customer service email is:

post@taarnbyoutdoor.dk

When contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.

Clear and Transparent Shopping

We aim to make important information accessible before customers complete their purchases.

Our online store provides relevant policies concerning:

  • Returns and refunds;

  • Privacy;

  • Terms of Service;

  • Shipping;

  • Payments;

  • Contact information; and

  • Other important customer information.

We encourage customers to review the relevant product information and store policies before placing an order.

Product Information

We aim to provide product descriptions and other relevant information that help customers understand the products offered through our online store.

Customers should review the applicable:

  • Product description;

  • Specifications;

  • Product options;

  • Compatibility information, where relevant;

  • Pricing; and

  • Delivery information

before completing a purchase.

If you have a question about a product before ordering, please contact us at:

post@taarnbyoutdoor.dk

Ordering

Our online store is designed to provide a straightforward ordering process.

Customers can select available products, review their cart, provide delivery information, choose available payment and shipping options, and review the final order details before completing a purchase.

We recommend checking all order information carefully before submitting an order.

Payment

Available payment methods are displayed during checkout.

Payment options may depend on factors such as:

  • Customer location;

  • Currency;

  • Order value;

  • Product;

  • Delivery method; and

  • Payment provider availability.

For additional information, please refer to our Payment Policy.

Shipping and Delivery

Available shipping methods and delivery options are displayed where applicable through the online store or during checkout.

Delivery arrangements may depend on:

  • Destination;

  • Product availability;

  • Shipping method;

  • Carrier availability; and

  • Other logistical factors.

For further details, please refer to our Shipping Policy.

Returns and Refunds

We understand that customers may sometimes need to return a product or request assistance with an order.

Information concerning:

  • Order cancellation;

  • Statutory withdrawal rights;

  • Returns;

  • Refunds;

  • Damaged products;

  • Defective products; and

  • Incorrect products

is provided in our Return and Refund Policy.

If you need assistance with a return or refund, please contact:

post@taarnbyoutdoor.dk

Privacy and Security

We recognize the importance of protecting customer information.

Personal information may be processed where necessary to:

  • Operate our online store;

  • Process orders;

  • Arrange payment;

  • Arrange delivery;

  • Provide customer support;

  • Process returns or refunds;

  • Prevent fraud; and

  • Meet applicable legal obligations.

For more information about how personal information is handled, please refer to our Privacy Policy.

Our Commitment

Our aim is to maintain an online shopping experience based on:

  • Clear information;

  • Transparent policies;

  • Reliable order processing;

  • Customer support;

  • Responsible handling of customer information; and

  • Respect for applicable consumer rights.

We continuously aim to improve our services and provide customers with a convenient and dependable shopping experience.

Contact Us

If you have any questions about our company, products, orders, or services, please contact us:

Tårnby Outdoor

CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: post@taarnbyoutdoor.dk

Business representative:
Tine Sander Hedegaard

We appreciate your interest in Tårnby Outdoor and thank you for visiting our online store.