Shipping Policy

Last updated: August 17, 2026

This Shipping Policy explains the shipping, order processing, delivery, tracking, customs, failed delivery, and related procedures applicable to purchases made from Tårnby Outdoor.

Please review this Shipping Policy before placing an order.

By placing an order through our online store, you agree to the shipping terms described below, subject to any mandatory rights available to you under applicable consumer protection law.

1. Business Information

The seller responsible for order fulfilment and shipping is:

Tårnby Outdoor
CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: post@taarnbyoutdoor.dk

Business representative: Tine Sander Hedegaard

In this Shipping Policy, Tårnby Outdoor may be referred to as “we,” “us,” “our,” or the “Seller.”

2. Shipping Destinations

We ship orders to destinations that are currently supported and available through our online checkout.

Available shipping countries and regions may vary depending on:

  • Product availability;

  • Delivery destination;

  • Carrier availability;

  • Order value;

  • Product type;

  • Shipping restrictions; and

  • Operational or legal requirements.

If your country or region is available for selection during checkout and a shipping option is displayed, we generally accept orders for delivery to that destination.

If your destination is not available during checkout, we may currently be unable to deliver there.

3. Order Processing

After an order has been successfully placed, it will enter our order processing procedure.

Order processing may include:

  • Payment confirmation;

  • Order verification;

  • Product preparation;

  • Inventory confirmation;

  • Address verification;

  • Packing; and

  • Handover to the carrier or logistics provider.

Orders are normally processed on business days.

Business days generally exclude Saturdays, Sundays, and public holidays applicable to the relevant fulfilment operation.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

4. Processing Times

Processing times may vary depending on:

  • Product availability;

  • Order volume;

  • Product type;

  • Payment verification;

  • Delivery destination;

  • Warehouse operations; and

  • Seasonal demand.

Any estimated processing or delivery information displayed during checkout or in your order confirmation should be treated as an estimate unless expressly stated otherwise.

If an order experiences a significant processing delay, we may contact you using the contact information provided with your order.

5. Estimated Delivery Times

Estimated delivery times depend on the shipping destination, shipping method, product availability, and carrier.

Where an estimated delivery period is provided during checkout, in the product information, or in an order confirmation, the estimate begins after the order has been processed and handed over for shipment unless otherwise stated.

Delivery estimates are not guaranteed delivery dates unless we expressly state that a specific delivery date is guaranteed.

Actual delivery times may be affected by circumstances outside our reasonable control.

6. Shipping Methods

Available shipping methods are displayed during checkout.

Depending on your location and order, shipping may be provided by:

  • Postal operators;

  • Parcel delivery companies;

  • Courier services;

  • International logistics providers; or

  • Other authorized delivery partners.

The carrier used for an order may depend on:

  • Delivery country;

  • Parcel size;

  • Parcel weight;

  • Product type;

  • Delivery service availability; and

  • Fulfilment location.

We may select an appropriate carrier where no specific carrier selection is offered during checkout.

7. Shipping Charges

Applicable shipping charges, if any, will normally be shown during checkout before the order is completed.

Shipping charges may depend on:

  • Destination;

  • Shipping method;

  • Order value;

  • Product;

  • Parcel weight;

  • Parcel dimensions; and

  • Promotional shipping offers.

Where free shipping is offered, any applicable eligibility conditions will be displayed through the online store or during checkout.

We reserve the right to change shipping charges for future orders.

Changes to shipping charges will not retroactively affect an order that has already been completed.

8. Order Confirmation

After successfully placing an order, you may receive an order confirmation by email or through another available communication method.

Please review the confirmation carefully.

You are responsible for checking that information such as:

  • Customer name;

  • Delivery address;

  • Postal code;

  • City;

  • Country;

  • Telephone number;

  • Email address; and

  • Products ordered

is correct.

If you notice an error, contact us as soon as possible at:

post@taarnbyoutdoor.dk

We cannot guarantee that information can be changed after an order has entered fulfilment or shipment.

9. Shipping Confirmation

When your order has been prepared for shipment or handed over to the carrier, you may receive a shipping confirmation.

Where available, the shipping confirmation may include:

  • Carrier information;

  • Tracking number;

  • Tracking link;

  • Shipment status; or

  • Estimated delivery information.

Tracking availability depends on the shipping method and carrier used.

10. Order Tracking

Where tracking is available, you may use the tracking information provided to follow the progress of your shipment.

Please note that tracking information may not become active immediately after the shipping confirmation is issued.

Carriers may require additional time to scan and update a parcel in their tracking system.

If your tracking information has not updated for an unusually long period, you may contact us at:

post@taarnbyoutdoor.dk

Please include your order number when contacting us.

11. Multiple Shipments

Orders containing multiple products may occasionally be shipped in more than one parcel.

This may occur because:

  • Products are stored at different fulfilment locations;

  • Products become available at different times;

  • Package size or weight requires separate shipments; or

  • A logistics provider determines that separate parcels are appropriate.

Where this occurs, you may receive more than one tracking number.

Different parcels from the same order may arrive on different days.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please make sure your address includes all information necessary for successful delivery, including where applicable:

  • Recipient name;

  • Street name;

  • House number;

  • Apartment or unit number;

  • Postal code;

  • City;

  • Country; and

  • Any relevant delivery instructions.

We are not responsible for delivery delays or failures caused solely by incomplete or incorrect address information provided by the customer, except where applicable law provides otherwise.

13. Changing a Delivery Address

If you need to change your delivery address after placing an order, contact us immediately at:

post@taarnbyoutdoor.dk

Please provide:

  • Your order number;

  • Original delivery information; and

  • Corrected delivery information.

We will attempt to make the requested change where reasonably possible.

However, once an order has been processed, packed, or handed over to a carrier, we may no longer be able to change the delivery address.

14. Delivery Attempts

The carrier may make one or more delivery attempts depending on the delivery service used.

If nobody is available to receive the parcel, the carrier may:

  • Attempt delivery again;

  • Leave the parcel at an authorized location;

  • Deliver it to a pickup point;

  • Provide instructions for arranging redelivery; or

  • Return the parcel to the sender.

The exact procedure depends on the carrier and destination.

Customers should follow carrier notifications and delivery instructions where applicable.

15. Unclaimed or Uncollected Parcels

If an order is delivered to a pickup point or collection location, you are responsible for collecting it within the period specified by the carrier.

If you fail to collect a parcel and it is returned to us, reasonable additional shipping or return costs may be deducted or charged where permitted by applicable law.

Simply refusing or failing to collect a parcel does not necessarily constitute valid notice that you are exercising a statutory right of withdrawal.

If you wish to cancel an order or exercise your right of withdrawal, you should clearly notify us in accordance with our Return and Refund Policy.

16. Refused Deliveries

If you refuse delivery without first contacting us, the parcel may be returned to the sender.

Additional return shipping or handling costs arising from an unjustified refusal may be charged or deducted where permitted by applicable law.

This provision does not affect your rights where:

  • The product is defective;

  • The parcel is materially damaged;

  • The wrong product was sent; or

  • You are otherwise entitled to refuse delivery under applicable law.

17. Failed Delivery Due to Incorrect Information

If a shipment cannot be delivered because the customer provided:

  • An incorrect address;

  • An incomplete address;

  • An incorrect postal code;

  • An incorrect recipient name;

  • An incorrect telephone number; or

  • Other materially inaccurate delivery information,

the carrier may return the parcel.

Where permitted by applicable law, reasonable additional delivery costs may apply if the customer requests reshipment.

Please contact us promptly if you become aware of an address error.

18. Delayed Deliveries

Although we aim to deliver orders within the estimated delivery period, delays may occur.

Possible causes include:

  • Carrier delays;

  • High shipping volumes;

  • Severe weather;

  • Public holidays;

  • Customs procedures;

  • Transport disruption;

  • Local delivery restrictions;

  • Incorrect delivery information;

  • Security inspections;

  • Natural disasters;

  • Strikes;

  • Government restrictions; or

  • Other circumstances outside our reasonable control.

If a significant delay occurs, please contact us at:

post@taarnbyoutdoor.dk

We will make reasonable efforts to investigate the shipment.

Mandatory consumer rights concerning delayed delivery remain unaffected.

19. Lost Parcels

If tracking indicates that a parcel may have been lost or if an order has not arrived within a reasonable period after the expected delivery date, please contact us.

Provide:

  • Your full name;

  • Order number;

  • Delivery address; and

  • Relevant tracking information.

We may contact the carrier and initiate a shipment investigation.

Depending on the result of the investigation and applicable law, we may provide an appropriate remedy.

Customers should not independently conclude that a parcel is lost solely because tracking information has temporarily stopped updating.

20. Damaged Parcels

Please inspect your parcel when it is delivered.

If the external packaging appears seriously damaged, we recommend documenting the condition of the parcel before opening it where reasonably possible.

If the product inside the parcel is damaged, please contact us as soon as reasonably possible at:

post@taarnbyoutdoor.dk

Please provide:

  • Order number;

  • Description of the damage;

  • Photographs of the parcel;

  • Photographs of the product; and

  • Photographs of any damaged packaging where relevant.

We may request reasonable documentation to investigate a transportation damage claim.

Your statutory rights regarding damaged or defective goods remain unaffected.

21. Missing Products or Components

If your parcel arrives but an ordered product or essential component is missing, please contact us at:

post@taarnbyoutdoor.dk

Include:

  • Your order number;

  • Product received;

  • Missing item or component; and

  • Photographs where reasonably useful.

We will review the order and fulfilment records and provide an appropriate solution where the claim is valid.

22. Incorrect Products

If you receive a product different from the product you ordered, please do not send it back without first contacting us.

Contact:

post@taarnbyoutdoor.dk

Please include your order number and, where reasonably necessary, photographs of the product received.

Where an incorrect product was sent by us, return or replacement costs will be handled in accordance with applicable law.

23. Customs and Import Procedures

International shipments may be subject to customs processing or import controls.

Customs authorities may inspect packages or request additional information.

Customs procedures can cause delivery delays that are outside our direct control.

Customers are responsible for providing information reasonably required by authorities or carriers to complete lawful customs clearance where applicable.

24. Import Duties and Taxes

Depending on the destination and how taxes or duties are handled during checkout, an international order may potentially be subject to:

  • Import VAT;

  • Customs duties;

  • Import taxes;

  • Customs clearance fees; or

  • Other government charges.

Where these charges are collected by us during checkout, this will generally be reflected in the order information.

Where charges are not collected during checkout, they may be collected by customs authorities, carriers, or other authorized parties where legally applicable.

Any mandatory information concerning such charges will be provided as required by applicable law.

25. Customs Delays

We cannot directly control customs clearance procedures.

A parcel may be delayed if customs authorities:

  • Inspect the shipment;

  • Request documentation;

  • Verify the contents;

  • Assess taxes or duties; or

  • Require additional clearance procedures.

We will provide reasonable assistance where necessary and where relevant information is available to us.

26. Delivery to Secure Locations

Where a customer instructs or authorizes a carrier to leave a parcel:

  • Outside a property;

  • At a designated safe place;

  • With a neighbor;

  • At a reception desk; or

  • At another authorized location,

the consequences of that authorization will be determined according to the circumstances, carrier terms, and applicable law.

We recommend selecting a secure delivery location.

27. Signature on Delivery

Some shipments may require a signature upon delivery.

Whether a signature is required may depend on:

  • Product value;

  • Carrier;

  • Destination;

  • Shipping method; or

  • Security requirements.

Where signature delivery applies, someone authorized to receive the parcel should be available.

28. Delivery to Pickup Points

Certain carriers may deliver orders to:

  • Parcel shops;

  • Pickup points;

  • Parcel lockers;

  • Postal facilities; or

  • Other collection locations.

The carrier may notify you when the parcel is available for collection.

You may be required to present identification or collection information.

Collection requirements are determined by the relevant carrier.

29. Cash on Delivery Shipments

Where Cash on Delivery is offered as a payment method, additional delivery procedures may apply.

The carrier may require payment before releasing the parcel.

Customers should ensure that they are available to complete payment according to the method accepted by the carrier.

Failure to accept or pay for a valid Cash on Delivery shipment may result in the parcel being returned.

Any additional costs associated with an unjustifiably refused or uncollected Cash on Delivery shipment may be handled in accordance with applicable law.

30. Delivery Restrictions

Certain products may be subject to delivery restrictions because of:

  • Carrier rules;

  • Product characteristics;

  • Local laws;

  • Import restrictions;

  • Safety requirements; or

  • Destination limitations.

If we are unable to deliver a product to your destination after an order has been placed, we will contact you and provide an appropriate solution, including a refund where required.

31. Order Cancellation Before Shipment

If you wish to cancel an order before shipment, please contact us as quickly as possible at:

post@taarnbyoutdoor.dk

Include your order number.

We will attempt to cancel the order before it enters shipment where reasonably possible.

Once a parcel has been dispatched, cancellation of the shipment may no longer be possible.

You may still have applicable rights under our Return and Refund Policy and mandatory consumer protection law.

32. Returns

Shipping procedures relating to product returns are governed by our Return and Refund Policy.

Customers should contact us before returning products so that we can provide appropriate return instructions.

Do not return products to an address provided by a carrier or other third party unless we have authorized that return destination.

33. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Where a customer exercises a statutory right of withdrawal for a non-defective product, direct return shipping costs may be the customer's responsibility where permitted and properly disclosed under applicable law.

Where a product is defective, damaged, incorrect, or otherwise non-conforming, return costs will be handled according to applicable consumer law.

Please refer to our Return and Refund Policy for further information.

34. Risk During Delivery

Risk relating to goods during transportation will be allocated in accordance with applicable law.

Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than permitted by mandatory consumer protection law.

Where we arrange delivery to a consumer using a carrier selected by us, responsibility for the shipment will be determined in accordance with applicable law.

35. Force Majeure and Events Outside Our Control

Shipping or delivery may be delayed by circumstances outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • War;

  • Civil disturbances;

  • Government restrictions;

  • Border closures;

  • Major transportation disruption;

  • Widespread infrastructure failures;

  • Carrier disruptions;

  • Industrial action; or

  • Other comparable events.

Where such an event occurs, we will make reasonable efforts to fulfil affected orders as soon as reasonably possible.

This provision does not limit any mandatory rights available to consumers.

36. Customer Responsibilities

To help ensure successful delivery, customers should:

  • Provide accurate delivery information;

  • Check order details before payment;

  • Monitor available tracking information;

  • Respond to reasonable carrier communications;

  • Collect parcels within required collection periods;

  • Provide information reasonably necessary for customs or delivery; and

  • Contact us promptly if a delivery problem occurs.

37. Customer Service

For questions about:

  • Order processing;

  • Shipping status;

  • Tracking;

  • Delivery delays;

  • Missing parcels;

  • Damaged shipments;

  • Incorrect products; or

  • Other shipping matters,

please contact:

post@taarnbyoutdoor.dk

To help us assist you efficiently, please include your order number.

38. Mandatory Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or reduces consumer rights that cannot lawfully be excluded or restricted.

If any provision of this Shipping Policy conflicts with mandatory applicable consumer law, the mandatory law will prevail.

39. Relationship With Other Policies

This Shipping Policy should be read together with our:

  • Return and Refund Policy;

  • Privacy Policy;

  • Terms of Service; and

  • Other policies displayed through our online store.

Where relevant, the specific policy governing a particular matter will apply together with mandatory applicable law.

40. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect:

  • Changes in shipping providers;

  • Changes in fulfilment procedures;

  • Changes in delivery destinations;

  • Changes in applicable law;

  • Changes in customs requirements; or

  • Changes in our business operations.

The current version will be published through our online store.

Changes will not unlawfully remove rights that have already arisen in connection with an existing order.

The “Last updated” date at the beginning of this Policy shows when the current version was issued.

41. Contact Information

If you have questions about this Shipping Policy or an order, please contact:

Tårnby Outdoor

CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: post@taarnbyoutdoor.dk

Business representative: Tine Sander Hedegaard