Payment Policy

Last updated: August 17, 2026

This Payment Policy explains the payment methods, payment processing procedures, pricing, currencies, payment security, refunds, and related terms applicable to purchases made from Tårnby Outdoor.

Please review this Payment Policy before completing a purchase.

By placing an order through our online store, you agree to the payment terms described below, subject to any mandatory rights available to you under applicable law.

1. Business Information

The seller responsible for your order is:

Tårnby Outdoor
CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: post@taarnbyoutdoor.dk

Business representative:
Tine Sander Hedegaard

In this Payment Policy, Tårnby Outdoor may be referred to as “we,” “us,” “our,” or the “Seller.”

2. Accepted Payment Methods

Available payment methods are those displayed during checkout at the time you place your order.

Payment options may vary depending on:

• Your country or region;

• Order value;

• Product;

• Currency;

• Delivery method;

• Payment provider availability; and

• Other operational or legal requirements.

Only payment methods displayed as available during checkout may be used for the relevant order.

We do not guarantee that every payment method will be available for every customer or every transaction.

3. Payment at Checkout

Before submitting an order, you will be shown the applicable order total and available payment options.

You are responsible for reviewing:

• Products ordered;

• Product quantities;

• Product prices;

• Discounts;

• Shipping charges;

• Applicable taxes;

• Currency; and

• Total amount payable

before confirming your purchase.

By submitting your order, you authorize the applicable payment provider to process the payment according to the payment method you selected.

4. Prices

Product prices are displayed through our online store.

The price applicable to your order will normally be the price displayed during checkout when you submit the order.

Where applicable, the checkout may also display:

• Taxes;

• Shipping charges;

• Delivery fees;

• Discounts; and

• Other charges required for the transaction.

We may change product prices at any time for future purchases.

A change in price will not retroactively change a completed order except where permitted by applicable law, including cases involving an obvious pricing error.

5. Currency

The currency applicable to your order will be displayed through our online store and during checkout.

Depending on your location and the configuration of the store, prices may be displayed in different currencies.

Please check the currency carefully before completing your purchase.

If your bank, card issuer, or payment provider processes your payment in a currency different from the currency of your account, that provider may apply:

• Currency conversion;

• Exchange rates; or

• Foreign transaction charges.

Any charges imposed independently by your bank or payment provider are governed by that provider's terms.

6. Payment Processing

Payments may be processed by independent payment service providers.

Depending on the payment method selected, a payment provider may process information necessary to:

• Verify the transaction;

• Authorize payment;

• Prevent fraud;

• Complete the transaction;

• Process refunds; and

• Meet legal or regulatory obligations.

Payment processing may be subject to the terms and privacy practices of the relevant payment provider.

7. Payment Authorization

An order may be subject to payment authorization before it can be processed or shipped.

Payment authorization may include verification of:

• Payment method;

• Billing information;

• Transaction amount;

• Account status; and

• Fraud or security indicators.

If payment authorization fails, your order may not be accepted or processed.

8. Declined or Failed Payments

A payment may be declined or fail for reasons including:

• Insufficient funds;

• Incorrect payment information;

• Expired payment method;

• Bank or payment provider restrictions;

• Security verification failure;

• Fraud prevention measures;

• Technical issues; or

• Other restrictions imposed by the payment provider.

If your payment is declined, you may be able to select another payment method where one is available.

For further information concerning a payment decline, you may need to contact your bank or payment provider directly.

9. Payment Verification

For security and fraud prevention purposes, certain transactions may require additional verification.

We or our payment providers may request information reasonably necessary to verify:

• Customer identity;

• Billing information;

• Payment authorization; or

• Transaction legitimacy.

An order may be delayed while reasonable payment verification is being completed.

If required verification cannot be completed, the affected order may be cancelled.

10. Cash on Delivery

If Cash on Delivery (COD) is displayed as an available payment option during checkout, payment may be collected when the order is delivered.

Where COD applies:

• The amount payable will be shown during checkout;

• The courier or delivery provider may collect payment on our behalf;

• The customer must provide accurate contact and delivery information;

• The customer should be available to receive the shipment; and

• Payment must be completed using a method accepted by the relevant delivery provider.

COD availability may depend on:

• Delivery destination;

• Order value;

• Product;

• Carrier;

• Delivery service; and

• Other operational conditions.

If COD is not displayed during checkout, it is not available for that order.

11. Cash on Delivery Refusal

If a valid Cash on Delivery order is shipped and the customer unjustifiably refuses delivery or fails to collect the parcel, the shipment may be returned to us.

Reasonable additional shipping or return costs may apply where permitted by applicable law.

Simply refusing a COD shipment does not necessarily constitute valid notice of withdrawal from the purchase.

If you wish to cancel an order or exercise an applicable right of withdrawal, please contact us in accordance with our Return and Refund Policy.

12. Online Payment Methods

Where an online payment method is available during checkout, payment may be processed immediately or authorized when your order is submitted.

The exact timing depends on the payment method and payment provider.

Your bank or payment provider may display a temporary authorization or pending transaction before the payment is fully completed.

13. Payment Security

We take reasonable measures to support secure payment processing.

Online payment information may be transmitted directly to authorized payment providers rather than being processed entirely by us.

Depending on the payment service used, security measures may include:

• Encrypted connections;

• Payment authentication;

• Fraud monitoring;

• Transaction verification; and

• Other security technologies.

Customers should also take reasonable precautions to protect their payment and account information.

14. Payment Card Information

Where card payments are offered, complete payment card information may be processed directly by an authorized payment service provider.

We may receive limited transaction information such as:

• Payment status;

• Transaction identifier;

• Card type;

• Partial card information; and

• Payment confirmation.

We do not require customers to send complete card details to us by ordinary email.

Never send complete credit or debit card details to post@taarnbyoutdoor.dk.

15. Payment Fees

Any applicable charges associated with an order will be disclosed as required during the purchase process.

We will not impose payment surcharges where such charges are prohibited by applicable law.

Charges independently imposed by a customer's:

• Bank;

• Payment provider;

• Currency conversion provider; or

• Card issuer

may be outside our control.

16. Taxes

Applicable taxes will be handled according to the requirements applicable to the transaction.

Where taxes are collected during checkout, they will normally be included in or shown as part of the order total.

Tax treatment may depend on factors including:

• Delivery destination;

• Customer location;

• Product type; and

• Applicable tax regulations.

17. Shipping Charges

Where shipping charges apply, they will normally be displayed during checkout before you complete your purchase.

Shipping charges may depend on:

• Delivery destination;

• Shipping method;

• Product;

• Order value;

• Parcel weight; and

• Other fulfilment factors.

For more information, please refer to our Shipping Policy.

18. Discounts and Promotional Codes

Where promotional or discount codes are offered, applicable conditions may include:

• Expiration dates;

• Minimum order values;

• Product restrictions;

• Customer eligibility;

• Geographic restrictions; or

• Restrictions on combining promotions.

The applicable discount will normally be shown before you complete payment.

If a discount code has not been successfully applied during checkout, please check the applicable conditions before submitting your order.

19. Pricing Errors

We make reasonable efforts to ensure that prices are displayed accurately.

However, obvious technical, typographical, or administrative pricing errors may occasionally occur.

If we identify an obvious pricing error before fulfilment, we may contact you to explain the issue and take appropriate action as permitted by applicable law.

Where an affected order must be cancelled after payment has been received, the relevant amount will be refunded.

20. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us at:

post@taarnbyoutdoor.dk

Please provide:

• Your order number;

• Full name;

• Date of transaction;

• Amount charged; and

• Relevant payment information that does not contain complete card details.

We will review the available transaction information and assist with resolving a verified duplicate payment.

21. Unauthorized Payments

If you believe that a payment made through our store was unauthorized, contact your bank or payment provider promptly.

You may also contact us at:

post@taarnbyoutdoor.dk

We may request information reasonably necessary to locate the transaction and investigate the matter.

Never send passwords, PIN codes, or complete card information by email.

22. Fraud Prevention

We reserve the right to conduct reasonable payment and fraud prevention checks.

An order may be delayed, refused, or cancelled where we reasonably suspect:

• Unauthorized payment;

• Identity fraud;

• Stolen payment credentials;

• Payment manipulation;

• Abuse of promotions;

• Chargeback fraud; or

• Other fraudulent activity.

Where appropriate and legally permitted, relevant information may be shared with payment providers, banks, security providers, or competent authorities.

Nothing in this section limits legitimate consumer rights.

23. Order Confirmation

After an order is successfully submitted, you may receive an order confirmation.

An order confirmation may contain:

• Order number;

• Products ordered;

• Product prices;

• Shipping information;

• Discounts;

• Taxes;

• Payment method; and

• Order total.

Please review your order confirmation and contact us promptly if you identify an error.

24. Payment Confirmation

Depending on the payment method used, payment confirmation may be provided by:

• Our online store;

• The applicable payment provider;

• Your bank; or

• Another authorized payment service.

The appearance of a transaction on your account does not necessarily mean that an order has been shipped.

Shipping confirmation will be provided separately where applicable.

25. Refunds

Approved refunds are handled in accordance with our Return and Refund Policy and applicable law.

Where possible, refunds for online payments will normally be issued to the original payment method.

The time required for a refund to appear in your account may depend on:

• Payment method;

• Bank;

• Card issuer; or

• Payment provider.

After we issue a refund, additional processing time by your bank or payment provider may be required.

26. Refunds for Cash on Delivery Orders

Where an approved refund relates to an order originally paid using Cash on Delivery, it may not be technically possible to return funds using the original payment channel.

In such cases, we may request reasonable payment information necessary to complete the refund, such as bank account details.

We will communicate the applicable refund procedure when processing the request.

27. Refund Amounts

The amount refunded will depend on the circumstances of the return or cancellation and the requirements of our Return and Refund Policy and applicable law.

A refund may include or exclude certain shipping or other costs depending on:

• Reason for the return;

• Applicable statutory withdrawal rights;

• Delivery method selected;

• Condition of the returned product; and

• Applicable law.

Please refer to our Return and Refund Policy for complete information.

28. Chargebacks and Payment Disputes

If you believe there is a problem with an order or payment, we encourage you to contact us first at:

post@taarnbyoutdoor.dk

This allows us an opportunity to investigate and resolve the issue.

Nothing in this Policy prevents you from exercising any legitimate rights available through your bank, payment provider, card issuer, or applicable law.

Fraudulent or deliberately abusive payment disputes may be investigated where permitted by law.

29. Payment Provider Terms

Payment providers are independent service providers and may maintain their own:

• Terms of service;

• Privacy policies;

• Security procedures;

• Verification requirements; and

• Transaction rules.

Your use of a particular payment service may therefore also be subject to the relevant provider's terms.

30. Currency Conversion

Where a purchase involves currency conversion, the exchange rate used may depend on the payment or currency conversion service involved.

Your bank or payment provider may apply its own:

• Exchange rate;

• Foreign exchange spread;

• Currency conversion fee; or

• Foreign transaction charge.

These amounts may not be controlled by Tårnby Outdoor.

You should review your bank or payment provider's applicable terms if you have questions concerning external currency conversion charges.

31. Payment Information and Privacy

Personal information processed in connection with payments is handled in accordance with our Privacy Policy.

Payment-related information may be shared with service providers where reasonably necessary for purposes including:

• Processing transactions;

• Preventing fraud;

• Providing refunds;

• Maintaining transaction records; and

• Meeting legal obligations.

Please refer to our Privacy Policy for additional information.

32. Customer Responsibilities

When making a payment, you are responsible for:

• Providing accurate billing information;

• Using a payment method you are authorized to use;

• Reviewing the order total before payment;

• Completing any required payment verification;

• Keeping payment credentials secure; and

• Contacting us promptly if you identify a payment problem.

33. Changes to Available Payment Methods

We may add, remove, suspend, or change available payment methods for future orders.

Payment method availability may change because of:

• Payment provider availability;

• Geographic restrictions;

• Security requirements;

• Technical changes;

• Commercial arrangements; or

• Legal or regulatory requirements.

The payment methods displayed during checkout at the time of purchase are the methods available for that particular transaction.

34. Mandatory Consumer Rights

Nothing in this Payment Policy is intended to exclude, restrict, or reduce any consumer right that cannot legally be excluded or restricted.

Where any provision of this Policy conflicts with mandatory applicable law, mandatory law will prevail.

35. Relationship With Other Policies

This Payment Policy should be read together with our:

• Terms of Service;

• Return and Refund Policy;

• Privacy Policy;

• Shipping Policy; and

• Other policies published through our online store.

36. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect:

• Changes in available payment methods;

• Changes in payment providers;

• Changes in applicable law;

• Changes in security procedures;

• Changes in our online store; or

• Changes in our business operations.

The current version will be made available through our online store.

The “Last updated” date at the beginning of this Payment Policy indicates when the current version was issued.

37. Contact Information

If you have questions concerning payment, billing, refunds, or a transaction, please contact:

Tårnby Outdoor

CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: post@taarnbyoutdoor.dk

Business representative:
Tine Sander Hedegaard

When contacting us regarding an existing order, please include your order number and avoid sending complete card details, passwords, or PIN codes by email.