Terms of Service

Last updated: September 21, 2026

1. Introduction

Welcome to our online store.

This website and online store are operated by Tårnby Outdoor.

Throughout these Terms of Service, the terms “we,” “us,” “our,” “Company,” and “Store” refer to Tårnby Outdoor.

We provide access to this website, our online store, product information, checkout functions, customer support and related services, collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer products and Services to customers.

By visiting our website, browsing products, creating an account where available, placing an order or otherwise using the Services, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use the Services.

Our Privacy Policy, Return and Refund Policy, Shipping and Delivery Policy, Payment Policy and other applicable policies published on our website form part of the terms governing purchases through our Store.

Nothing in these Terms is intended to exclude, restrict or reduce any mandatory consumer right that cannot legally be waived under applicable Danish, European Union or European Economic Area law.

2. Company Information

The online store is operated by:

Company name: Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop

3. Eligibility to Use the Services

By using the Services, you confirm that you:

  • Have the legal capacity to enter into a binding contract;

  • Are at least the age of legal majority in your country or have appropriate authorization from a parent or legal guardian;

  • Will provide accurate and complete information when placing an order;

  • Will use the Services only for lawful purposes; and

  • Will comply with these Terms and applicable law.

You must not use the Services for fraudulent, unlawful or unauthorized purposes.

4. Customer Accounts

Where customer accounts are available, you may be required to provide certain information to register.

You are responsible for:

  • Providing accurate account information;

  • Keeping your information current;

  • Protecting your password and login credentials;

  • Restricting unauthorized access to your account; and

  • Informing us promptly if you suspect unauthorized access.

We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, comply with applicable law or enforce these Terms.

5. Product Information

We aim to provide accurate product descriptions, photographs, specifications, prices and availability information.

Product appearance may vary slightly depending on factors such as:

  • Screen settings;

  • Display technology;

  • Lighting;

  • Reasonable manufacturing updates; or

  • Packaging changes.

We may correct genuine errors, inaccuracies or omissions in product information when identified.

Where an error materially affects an order already placed, we will take reasonable steps to inform the customer and provide an appropriate solution in accordance with applicable law.

6. Product Availability

Products are subject to availability.

Adding an item to your shopping cart does not necessarily reserve the product.

If a product becomes unavailable after an order has been placed, we may contact you to provide an appropriate solution, which may include:

  • A suitable alternative, where agreed;

  • A revised delivery arrangement; or

  • Cancellation and an applicable refund.

We will not substitute a materially different product without appropriate customer agreement.

7. Prices and Currency

Product prices and the applicable currency are displayed on the website.

The final amount payable, including applicable charges presented by the Store, will be displayed during checkout before the order is submitted.

Prices may change from time to time.

Price changes will not normally affect orders already accepted, except where an obvious pricing error has occurred and applicable law permits correction.

Where applicable, additional charges such as shipping costs or taxes will be presented during checkout or otherwise communicated as required by applicable law.

8. Orders

When you submit an order, you are requesting to purchase the selected products subject to these Terms and the information displayed during checkout.

After placing an order, you may receive an electronic order confirmation.

Orders may be reviewed for reasons including:

  • Product availability;

  • Payment or COD verification where applicable;

  • Delivery availability;

  • Fraud prevention;

  • Incorrect pricing;

  • Incorrect product information; or

  • Compliance with applicable law.

If we cannot fulfil an accepted order, we will take appropriate steps in accordance with applicable consumer law.

9. Customer Order Information

You are responsible for ensuring that information provided when placing an order is accurate.

This includes:

  • Customer name;

  • Billing information, where applicable;

  • Shipping address;

  • Postal code;

  • Telephone number;

  • Email address; and

  • Product selection.

Please contact us as soon as possible if you identify an error.

If an order has already entered fulfilment or has been dispatched, certain changes may no longer be possible.

10. Payment

The payment methods actually available for your order will be displayed during Shopify Checkout.

Payment methods may vary depending on factors such as:

  • Customer location;

  • Currency;

  • Order value;

  • Product;

  • Payment provider; or

  • Delivery method.

Where Cash on Delivery (COD) is displayed during checkout and selected by the customer, payment will be handled according to the COD terms applicable to that order.

We do not claim that a particular electronic payment method such as PayPal, a specific credit card, Apple Pay, Google Pay or another payment service is available unless it is actually offered during checkout.

You must provide accurate information and be authorized to use any payment method selected.

We will never ask you to send online banking passwords or other confidential login credentials by email.

For additional information, please review our Payment Policy.

11. Payment Verification

Orders may be subject to reasonable payment, COD or transaction verification before processing.

An order may be delayed or cancelled where:

  • Required payment cannot be verified;

  • Required COD information cannot be confirmed;

  • The transaction appears unauthorized;

  • Fraudulent activity is reasonably suspected; or

  • Additional verification is reasonably necessary.

Any cancellation or refund will be handled in accordance with applicable law and our published policies.

12. Shipping and Delivery

Orders will be shipped according to the destinations and delivery terms actually supported by our Store and described in our Shipping and Delivery Policy.

Available delivery options and applicable shipping charges will be displayed during checkout where applicable.

Delivery estimates should be read together with any stated order-processing time.

Delivery may occasionally be affected by circumstances such as:

  • Carrier delays;

  • Public holidays;

  • Severe weather;

  • Transportation disruptions;

  • Incorrect delivery information; or

  • Other circumstances outside our reasonable control.

Mandatory consumer rights concerning delayed delivery remain unaffected.

13. Delivery Address

Customers must provide a complete and accurate delivery address.

Please verify:

  • Recipient name;

  • Street address;

  • Building or apartment information where applicable;

  • Postal code;

  • City;

  • Country;

  • Telephone number; and

  • Email address.

If you identify an error, contact us as soon as possible at:

support@ivffyi.shop

We cannot guarantee that a delivery address can be changed after an order has been dispatched.

14. Delivery Risk

Responsibility for accidental loss or damage during delivery will be determined according to applicable consumer law.

For consumer orders, risk generally remains with the seller until you, or a third party designated by you other than the carrier, physically receive the goods, except where applicable law provides otherwise.

If an order is lost or damaged during delivery, please contact us promptly.

15. Order Changes and Cancellations

If you wish to change or cancel an order before shipment, please contact us as soon as possible.

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

We will make reasonable efforts to assist.

However, once an order has entered fulfilment or has already been dispatched, ordinary cancellation or modification may no longer be possible.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

16. Returns and Refunds

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Our Store provides a 30-day voluntary return period for eligible products, subject to the conditions described in that Policy.

In addition, eligible consumers in the European Union or European Economic Area generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.

The voluntary return policy does not replace, reduce or restrict mandatory consumer rights.

Customers should contact us before returning products and follow the applicable return instructions.

17. Defective, Damaged or Incorrect Products

If a product arrives:

  • Damaged;

  • Defective;

  • Incorrect;

  • Incomplete; or

  • Otherwise not in conformity with the purchase contract,

please contact us promptly.

We may request reasonable information necessary to investigate the issue, such as:

  • Order number;

  • Photographs;

  • Videos;

  • Packaging photographs; or

  • Shipping label information.

Depending on the circumstances and applicable law, the appropriate remedy may include:

  • Repair;

  • Replacement;

  • Return;

  • Price reduction; or

  • Refund.

Nothing in these Terms limits mandatory legal rights concerning defective or non-conforming goods.

18. Right of Withdrawal

Where applicable under European Union, European Economic Area or Danish consumer protection law, eligible consumers generally have a statutory right to withdraw from qualifying distance purchases within 14 days without giving a reason, subject to applicable legal exceptions.

The conditions, deadlines, exceptions, return procedures and refund arrangements are described in our Return and Refund Policy.

These Terms do not restrict an applicable statutory right of withdrawal.

19. Return Shipping

Responsibility for return shipping costs is explained in our Return and Refund Policy.

For ordinary voluntary change-of-mind returns and applicable statutory withdrawal returns, the customer may be responsible for direct return shipping costs where permitted by law and where the customer has been properly informed.

Where a return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, reasonable return costs will be handled according to applicable consumer law.

20. Promotions and Discount Codes

Where promotions or discount codes are actually offered, additional conditions may apply.

Promotions may be subject to limitations concerning:

  • Validity period;

  • Eligible products;

  • Eligible destinations;

  • Order value; or

  • Other clearly disclosed conditions.

A promotion does not reduce mandatory consumer rights.

Where a promotional product is refunded, the refund will generally be based on the amount actually paid for that product, subject to applicable law.

21. Personal Information

Personal information submitted through the Services is processed in accordance with our Privacy Policy.

Personal information may be processed where necessary to:

  • Process orders;

  • Administer payments or COD transactions;

  • Arrange delivery;

  • Provide customer support;

  • Process returns and refunds;

  • Prevent fraud; and

  • Operate the Services.

Please review our Privacy Policy for further information.

22. Intellectual Property

Website content may be protected by applicable intellectual property laws.

Protected content may include:

  • Business names;

  • Brand names;

  • Logos;

  • Product names;

  • Product descriptions;

  • Photographs;

  • Graphics;

  • Videos;

  • Text;

  • Designs;

  • Website layouts;

  • Software; and

  • Other protected content.

Such content may belong to us or to the respective rights holder.

Nothing in these Terms grants ownership of intellectual property belonging to another party.

Customers must not use protected intellectual property without the appropriate authorization.

23. Customer Reviews and Submitted Content

Where our Services allow customers to submit reviews, comments, photographs, videos or other content, customers must ensure that submitted content:

  • Is accurate to the best of their knowledge;

  • Is owned by them or submitted with appropriate permission;

  • Does not violate another person's rights;

  • Is not unlawful;

  • Is not deliberately misleading;

  • Is not defamatory or abusive; and

  • Does not contain malicious software.

We may remove content that violates these Terms or applicable law.

24. Prohibited Uses

You must not use the Services:

  • For unlawful purposes;

  • To solicit unlawful activity;

  • To violate applicable laws or regulations;

  • To infringe intellectual property rights;

  • To harass, abuse or threaten others;

  • To knowingly submit false or misleading information;

  • To transmit viruses or malicious code;

  • To unlawfully collect personal information;

  • To spam or phish;

  • To interfere with website security;

  • To conduct fraudulent transactions; or

  • To misuse the Services in a way that harms customers, our business or third parties.

25. Third-Party Services

The Services may use functions or integrations provided by third parties.

These may include, where actually used:

  • Shopify;

  • Payment service providers;

  • Delivery providers;

  • Analytics providers;

  • Customer support tools; or

  • Other technology providers.

Independent third-party services may be governed by their own terms and privacy policies.

Nothing in this section represents that a particular payment, shipping or other third-party service is available unless it is actually offered through our Store.

26. Third-Party Links

Our website may contain links to independent third-party websites or services.

Such links do not necessarily mean that we endorse or control the third party.

When visiting another website, customers should review its own terms and privacy information.

Transactions completed directly with an independent third party are governed by that third party's applicable terms.

27. Errors and Inaccuracies

Information on the website may occasionally contain genuine:

  • Typographical errors;

  • Pricing errors;

  • Incorrect descriptions;

  • Availability errors; or

  • Other inaccuracies.

Where an error is identified, we may correct the information.

Where an error materially affects an existing customer order, we will handle the matter in accordance with applicable contractual and consumer protection requirements.

28. Service Availability

We take reasonable steps to maintain access to the Services, but continuous or uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of:

  • Maintenance;

  • Software updates;

  • Hosting issues;

  • Security incidents;

  • Shopify or third-party platform outages;

  • Network problems; or

  • Circumstances outside our reasonable control.

Where an interruption affects an existing order, our contractual and mandatory consumer obligations remain applicable.

29. Consumer Rights

Nothing in these Terms is intended to exclude, limit or waive mandatory consumer rights.

Where mandatory applicable law provides consumers with greater protection than these Terms, the mandatory legal requirements will apply.

Our commercial policies operate in addition to statutory consumer protections.

30. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability that cannot legally be excluded under applicable consumer protection or other mandatory law.

To the extent permitted by applicable law, liability for indirect or unforeseeable losses may be limited where those losses were not a reasonably foreseeable consequence of a breach.

Consumer statutory rights remain unaffected.

31. Force Majeure

Where permitted by applicable law, we will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Extreme weather;

  • Government restrictions;

  • Transportation disruptions;

  • Telecommunications failures;

  • Major platform outages;

  • Carrier disruptions; or

  • Other events beyond reasonable control.

We will take reasonable steps to minimize the effect on existing customer orders where possible.

Mandatory consumer rights remain unaffected.

32. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

33. No Waiver

If we do not immediately enforce a provision of these Terms, this does not automatically mean that we waive the right to enforce it later.

34. Entire Agreement

These Terms, together with our:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping and Delivery Policy;

  • Payment Policy; and

  • Other applicable policies displayed on our website

form the applicable terms governing use of the Services and purchases from our Store, subject to mandatory law.

35. Governing Law

These Terms and purchase contracts will generally be governed by applicable Danish law, subject to mandatory consumer protection rules.

If you are a consumer living in another European Union or European Economic Area country, you may also benefit from mandatory consumer protections provided by the laws applicable to you.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived.

36. Complaints and Dispute Resolution

If you have a complaint concerning an order, product or our Services, please contact us first so that we can review the matter.

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82

Consumers may also have access to courts, competent consumer authorities or applicable alternative dispute resolution procedures.

Nothing in these Terms restricts a legally available consumer remedy.

37. Changes to These Terms

We may update these Terms where reasonably necessary because of:

  • Changes in applicable law;

  • Regulatory requirements;

  • Changes to our Services;

  • Changes to Shopify or other service providers;

  • Changes to payment or delivery systems;

  • Security requirements; or

  • Changes to our business operations.

The latest version will be published on our website with an updated revision date.

Updates will not retroactively remove mandatory rights already arising from an existing purchase.

38. Contact Information

If you have questions about these Terms, an order or our Services, please contact:

Tårnby Outdoor

CVR number: 43884093
Business representative: Tine Sander Hedegaard

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Website: ivffyi.shop