Last updated: September 21, 2026
This Return and Refund Policy applies to purchases made from the online store operated by Tårnby Outdoor.
We want customers to clearly understand the conditions applicable to cancellations, returns, defective products and refunds before making a purchase.
Nothing in this Policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable Danish, European Union or European Economic Area consumer protection law.
1. Company Information
The seller responsible for orders placed through this online store is:
Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard
Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
2. 30-Day Voluntary Return Policy
We offer a 30-day voluntary return period for eligible products.
You may request a return within 30 days from the date you receive your order.
To qualify for a voluntary return, the product should generally:
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Be in the same condition in which you received it;
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Be unused, unworn and undamaged;
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Include all original accessories, components, manuals and other included items;
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Include original tags or labels, where applicable;
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Be returned in its original packaging where reasonably possible; and
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Be accompanied by a receipt, order confirmation or other valid proof of purchase.
Products showing excessive use, damage, alteration or missing components may not qualify for a full refund, except where mandatory consumer rights apply.
Our voluntary 30-day return policy is separate from and does not reduce any statutory cancellation, withdrawal, warranty or consumer protection rights.
3. How to Request a Return
Before sending a product back, please contact us to request return authorization and the applicable return instructions.
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
Please provide:
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Your full name;
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Order number;
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Email address used for the order;
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The product you wish to return;
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The reason for the return, where applicable; and
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Photographs or videos where the request concerns a damaged, defective, incorrect or incomplete product.
For the statutory right of withdrawal, you are not required to provide a reason.
Please do not send a product back before receiving the applicable return instructions.
4. Return Address and Instructions
Please contact us before sending any return.
After your return request has been reviewed, we will provide the applicable return instructions and the authorized return address for your return.
Do not send a parcel to an address simply because it appears as our registered business address unless we have confirmed that address for your specific return.
Returns sent to an incorrect or unauthorized location may result in processing delays.
Do not send returns on a cash-on-delivery, postage-due or collect-on-delivery basis unless we have expressly agreed to this in advance.
For return instructions, contact:
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
5. EU/EEA 14-Day Statutory Right of Withdrawal
Consumers purchasing eligible products through an online or other distance-selling method in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.
If an order contains several goods delivered separately, the withdrawal period generally begins when the final item is received.
To exercise the right of withdrawal, you must inform us of your decision before the applicable withdrawal period expires.
You may send a clear withdrawal statement to:
Email: support@ivffyi.shop
Please include sufficient information to identify your order, such as your name and order number.
You do not need to provide a reason for exercising an applicable statutory right of withdrawal.
After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after informing us of your decision, subject to applicable law.
6. Condition of Goods Returned Under the Right of Withdrawal
You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any reduction in the value of the product caused by handling beyond what would normally be necessary to inspect the product, where permitted by applicable law.
Opening packaging does not automatically remove a statutory withdrawal right unless a specific legal exception applies.
Where reasonably possible, returned products should include their original accessories, manuals, components and packaging.
7. Return Shipping Costs
Change-of-Mind and Statutory Withdrawal Returns
Where you exercise an applicable statutory right of withdrawal, you are responsible for the direct cost of returning the goods, provided that you have been properly informed of this responsibility as required by law.
You are also generally responsible for return shipping costs for voluntary change-of-mind returns made under our 30-day return policy.
We recommend using an appropriate trackable shipping service and retaining proof of postage and tracking information until your return has been completed.
Defective, Damaged or Incorrect Products
You will not normally be required to bear reasonable return shipping costs where the return is required because:
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The product is defective or non-conforming;
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The product was damaged before or during delivery;
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We supplied an incorrect product;
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Essential components or accessories are missing; or
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Another confirmed error is attributable to us.
Please contact us before returning such products so that we can provide the appropriate instructions.
8. Damaged, Defective, Incorrect or Incomplete Products
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if:
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Your product arrives damaged;
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The product appears defective;
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You receive the wrong product;
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Parts or accessories are missing; or
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The parcel shows significant transportation damage.
Please provide your order number together with clear photographs or videos showing the issue where reasonably necessary.
We will review the information and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances and applicable law, remedies may include:
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Repair;
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Replacement;
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Return;
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Price reduction; or
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Refund.
Nothing in this section limits any mandatory rights relating to defective or non-conforming goods.
9. Statutory Rights Concerning Defective Goods
Consumer purchases may benefit from statutory rights concerning defective or non-conforming goods under applicable Danish and EU consumer law.
These rights are separate from the statutory right of withdrawal and our voluntary 30-day return policy.
If you believe a product is defective or does not conform to your order, contact us at:
Please include your order number and information describing the problem.
Any commercial return policy provided by us is additional to and does not replace mandatory statutory consumer rights.
10. Non-Returnable Products and Exceptions
Certain products may be excluded from our voluntary return policy or from the statutory right of withdrawal where permitted by applicable law.
These may include:
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Products made to the customer's specifications or clearly personalized;
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Products that are liable to deteriorate or expire rapidly;
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Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
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Products that have become inseparably mixed with other items after delivery;
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Sealed audio, video or computer software products after the seal has been removed;
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Digital content or services where the statutory withdrawal right has been validly lost under applicable law; and
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Other products or services specifically excluded from the statutory withdrawal right by applicable law.
These exceptions do not affect mandatory rights regarding defective, damaged, incorrect or non-conforming goods.
If you are unsure whether a product is eligible for return, please contact us before sending it back.
11. Exchanges
If you want a different product, model or variation, please contact us.
Depending on product availability and the circumstances, we may:
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Arrange an exchange where available; or
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Ask you to return the original eligible product and place a new order.
Product availability cannot be guaranteed until a replacement order has been confirmed.
Mandatory rights relating to defective or non-conforming goods remain unaffected.
12. Return Inspection
After we receive your returned product, we may inspect it to determine whether it meets the applicable return requirements.
We will notify you when the return has been reviewed.
For voluntary returns, a reasonable deduction may be made from the refund where permitted by law if the product:
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Has been damaged after delivery by the customer;
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Shows use beyond reasonable inspection;
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Is missing accessories or components;
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Has been materially altered; or
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Has suffered a reduction in value due to unnecessary handling.
This provision does not limit mandatory consumer rights.
13. Refunds Under the EU/EEA Statutory Right of Withdrawal
Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase as required by applicable law.
This generally includes the cost of our least expensive standard delivery method offered for the order where required by law.
If you selected an expedited, express or other more expensive delivery method, we are not required to reimburse the additional cost exceeding our standard delivery option where permitted by law.
We will process the reimbursement without undue delay and within the period required by applicable consumer law.
For purchases involving physical goods, where permitted by law, we may withhold reimbursement until:
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We have received the returned goods; or
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You provide sufficient evidence that the goods have been sent back,
whichever occurs first.
Unless otherwise agreed or legally required, reimbursement will normally be made using the same payment method used for the original transaction.
Where an order was paid using Cash on Delivery (COD), we may request the information reasonably necessary to complete an approved refund through an appropriate refund method.
We do not charge a separate refund processing fee.
14. Refunds Under Our Voluntary 30-Day Return Policy
For eligible returns falling under our voluntary 30-day return policy rather than a statutory withdrawal right, we will notify you after the returned product has been received and inspected.
If the return is approved, the refund will normally be processed within 10 days after approval.
Where possible, the refund will be issued using the original payment method.
Where the original payment method does not support a direct refund, including certain Cash on Delivery transactions, we may contact you to arrange an appropriate refund method.
Your bank or payment provider may require additional processing time before the refunded amount appears in your account.
If more than 15 days have passed since we confirmed approval of your refund and you have not received it, please contact:
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
15. Order Cancellations
If you wish to change or cancel an order before it has been shipped, please contact us as soon as possible.
Email: support@ivffyi.shop
Please include your order number.
We will make reasonable efforts to assist you, but cancellation may no longer be possible once an order has entered processing or has been dispatched.
Any applicable statutory withdrawal or cancellation rights remain unaffected.
16. Refused or Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.
If you wish to withdraw from an eligible order, please clearly communicate your decision to us.
Additional reasonable costs resulting from an unjustified refusal, incorrect delivery information or failure to collect an order may be charged or deducted where permitted by applicable law.
Mandatory consumer rights remain unaffected.
17. Proof of Purchase
We may request reasonable proof of purchase before processing a return, replacement or refund.
Acceptable proof may include:
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Order confirmation;
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Order number;
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Purchase receipt;
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Payment confirmation; or
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Other information reasonably sufficient to identify the transaction.
18. Promotional and Discounted Products
Products purchased during a promotion or at a discounted price remain subject to applicable mandatory consumer rights.
Where an eligible promotional product is refunded, the refund will generally be based on the amount actually paid for that product, subject to applicable law.
19. Consumer Rights
This Return and Refund Policy provides our commercial return terms in addition to any rights available under applicable consumer protection law.
Nothing in this Policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or restricted.
Where mandatory applicable law provides greater rights than this Policy, the mandatory legal requirements will apply.
20. Changes to This Policy
We may update this Return and Refund Policy when necessary to reflect changes to applicable law, our business operations or our return procedures.
The latest version will be published on our website together with its revision date.
Updates will not remove mandatory rights that already apply to an existing purchase.
21. Contact Information
For questions concerning cancellations, returns, refunds, exchanges, damaged products or statutory withdrawal rights, please contact:
Tårnby Outdoor
CVR number: 43884093
Business representative: Tine Sander Hedegaard
Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark
Email: support@ivffyi.shop
Telephone: +45 59 15 64 82
When contacting us about an existing order, please include your order number and the email address used when placing the order.