Privacy Policy

Last updated: August 17, 2026

This Privacy Policy describes how Tårnby Outdoor (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares, and protects personal information when you visit our online store, place an order, contact us, or otherwise use our services.

Please read this Privacy Policy carefully before using our website or providing personal information.

By using our online store, you acknowledge that your personal information may be processed as described in this Privacy Policy and in accordance with applicable data protection laws.

1. Company Information

The company responsible for the operation of the online store and the processing of personal information is:

Tårnby Outdoor
CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: post@taarnbyoutdoor.dk

Business representative: Tine Sander Hedegaard

For the purposes of this Privacy Policy, Tårnby Outdoor may be referred to as “we,” “us,” “our,” or the “Company.”

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;

• Create or manage a customer account, where available;

• Place or manage an order;

• Make a payment;

• Select Cash on Delivery where available;

• Contact customer support;

• Request a return, exchange, or refund;

• Subscribe to marketing communications;

• Participate in promotions, surveys, or campaigns;

• Submit reviews or other content; or

• Otherwise interact with our website, products, or services.

Our website, online store, products, customer support, and related services are collectively referred to as the “Services.”

3. Personal Information We May Collect

The personal information we collect depends on how you interact with our Services.

3.1 Identity Information

We may collect information such as:

• Full name;

• Customer account name;

• Order identification information;

• Information necessary to verify identity; and

• Other identification information voluntarily provided by you.

3.2 Contact Information

We may collect:

• Billing address;

• Delivery address;

• Postal code;

• City;

• Country or region;

• Email address;

• Telephone number; and

• Communication preferences.

3.3 Account Information

Where customer accounts are available, we may process information including:

• Email address;

• Account name;

• Login credentials;

• Saved addresses;

• Account preferences;

• Communication preferences; and

• Order history.

You are responsible for keeping your login credentials secure and confidential.

3.4 Order and Transaction Information

When you place or manage an order, we may collect:

• Order number;

• Products ordered;

• Product quantities;

• Product variants or specifications;

• Purchase price;

• Discounts used;

• Delivery status;

• Shipping information;

• Payment status;

• Return information;

• Exchange information;

• Refund information; and

• Communications relating to the transaction.

3.5 Payment Information

Depending on the payment method selected, we may process information such as:

• Payment method;

• Payment status;

• Billing details;

• Transaction identifiers;

• Payment confirmation information; and

• Cash on Delivery information where applicable.

Payment information may be processed directly by payment service providers.

We may not receive or store complete payment card information where payment processing is handled by an independent payment provider.

3.6 Customer Support Information

When you contact us, we may collect:

• Your name;

• Email address;

• Telephone number;

• Order number;

• Product information;

• Photographs;

• Videos;

• Return or refund reasons;

• Complaint details;

• Messages sent to us; and

• Records of our responses.

This information is used to respond to your enquiry and provide customer support.

3.7 Technical and Usage Information

When you visit our online store, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Device identifiers;

• Browser language;

• Pages viewed;

• Date and time of access;

• Referring website;

• Session information;

• Website interactions;

• Cookie identifiers;

• Approximate location derived from IP address;

• Network information; and

• Website performance or error information.

3.8 Marketing and Preference Information

Where applicable, we may collect information such as:

• Product interests;

• Marketing preferences;

• Advertising interactions;

• Previously viewed products;

• Purchase history;

• Survey responses;

• Promotional participation; and

• Customer satisfaction information.

3.9 Information You Provide Voluntarily

You may also provide information through:

• Product reviews;

• Comments;

• Customer messages;

• Product enquiries;

• Return requests;

• Complaints;

• Photographs;

• Videos; or

• Other content submitted through our Services.

4. How We Collect Personal Information

We may collect personal information in several ways.

4.1 Information You Provide Directly

You may provide information when:

• Completing a website form;

• Creating an account;

• Placing an order;

• Providing billing or delivery information;

• Contacting customer service;

• Requesting a return or refund;

• Submitting a review;

• Participating in a promotion; or

• Communicating with us.

4.2 Information Collected Automatically

Certain information may be collected automatically through technologies such as:

• Cookies;

• Server logs;

• Analytics tools;

• Device identifiers;

• Website security technologies; and

• Similar technologies.

4.3 Information From Service Providers

We may receive information from third-party service providers that help us operate our business, including:

• Shopify and e-commerce platform providers;

• Payment processors;

• Banks and payment providers;

• Courier companies;

• Logistics providers;

• Warehousing and fulfilment providers;

• Website hosting providers;

• Fraud prevention providers;

• Analytics providers;

• Advertising providers; and

• Customer service providers.

5. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store;

• Create and manage customer accounts;

• Process and fulfil orders;

• Verify payments;

• Manage Cash on Delivery orders;

• Arrange shipment and delivery;

• Provide tracking information;

• Communicate about orders;

• Respond to customer enquiries;

• Provide customer support;

• Manage returns, exchanges, and refunds;

• Process complaints;

• Detect and prevent fraud;

• Protect account and website security;

• Maintain transaction records;

• Meet tax and accounting requirements;

• Improve our products and Services;

• Analyze website performance;

• Understand customer use of our Services;

• Personalize the shopping experience;

• Conduct customer satisfaction activities;

• Send necessary service communications;

• Send marketing communications where legally permitted;

• Manage advertising and promotional activities where permitted;

• Comply with legal obligations;

• Protect our legal rights; and

• Establish, exercise, or defend legal claims.

6. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following grounds.

6.1 Performance of a Contract

We may process personal information where necessary to:

• Accept and process an order;

• Receive or confirm payment;

• Arrange delivery;

• Provide customer service;

• Process returns or refunds; and

• Fulfil our contractual obligations to you.

6.2 Compliance With Legal Obligations

We may process personal information where necessary to comply with:

• Tax requirements;

• Accounting obligations;

• Consumer protection laws;

• Fraud prevention requirements;

• Court orders;

• Regulatory requests; and

• Other applicable legal obligations.

6.3 Legitimate Interests

Where permitted by law, we may process personal information where reasonably necessary for legitimate business interests, including:

• Preventing fraud;

• Protecting the security of our website;

• Improving our Services;

• Responding to customer enquiries;

• Evaluating business performance;

• Maintaining appropriate records; and

• Protecting our legal rights.

Where we rely on legitimate interests, we consider whether those interests are appropriately balanced against your rights and freedoms.

6.4 Consent

Where required by law, we may request your consent before:

• Sending certain marketing communications;

• Activating non-essential cookies;

• Processing information for optional purposes; or

• Using information for purposes requiring consent.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before the withdrawal.

7. Shopify

Our online store may be hosted and operated using Shopify.

Shopify may process personal information on our behalf or as otherwise described in Shopify's own privacy documentation.

Information processed through Shopify may include information necessary to:

• Operate the online store;

• Process customer orders;

• Maintain shopping carts;

• Support checkout;

• Manage customer accounts;

• Prevent fraud;

• Process payments;

• Analyze store performance; and

• Provide technical infrastructure.

Shopify and its service providers may process information in countries other than the country in which you live.

Their processing activities are also subject to their own applicable privacy and security policies.

8. Sharing Personal Information

We may share personal information where reasonably necessary to operate our Services.

Recipients may include:

• Shopify;

• Payment processors;

• Banks and payment providers;

• Courier companies;

• Logistics providers;

• Fulfilment and warehousing providers;

• Website hosting providers;

• Cloud service providers;

• Customer support providers;

• Email service providers;

• Analytics providers;

• Advertising providers;

• Fraud prevention providers;

• Security providers;

• Accountants;

• Lawyers;

• Professional advisers;

• Insurance providers;

• Government authorities;

• Courts;

• Law enforcement authorities; and

• Regulators.

We may also disclose personal information:

• With your consent;

• To process an order;

• To arrange delivery;

• To process a payment;

• To investigate suspected fraud;

• To protect our rights or the rights of others;

• To comply with legal obligations; or

• In connection with a restructuring, merger, acquisition, or transfer of business assets.

Service providers are expected to process personal information only for legitimate and authorized purposes and in accordance with applicable legal and contractual obligations.

We do not sell customer personal information to third-party advertisers.

9. Shipping and Delivery Information

To prepare and deliver your order, we may provide courier, fulfilment, or logistics providers with information including:

• Recipient name;

• Delivery address;

• Postal code;

• Telephone number;

• Email address;

• Order reference;

• Package information;

• Delivery instructions; and

• Cash on Delivery amount where applicable.

Courier or logistics providers may contact you to:

• Confirm delivery details;

• Arrange delivery;

• Provide tracking information;

• Confirm Cash on Delivery;

• Resolve delivery problems; or

• Manage failed delivery attempts.

10. Payment Processing

Online payments may be processed by independent payment service providers.

These providers may collect and process payment information in accordance with their own privacy notices, security policies, and legal obligations.

Where Cash on Delivery is offered, information necessary to collect payment may be provided to the relevant courier or delivery provider.

Where full payment card information is processed directly by an authorized payment service provider, we generally do not require access to the complete card details.

11. Cookies and Similar Technologies

Our online store may use cookies and similar technologies to:

• Keep the website functioning correctly;

• Maintain shopping cart sessions;

• Remember customer preferences;

• Support account login;

• Process checkout;

• Protect website security;

• Detect suspicious activity;

• Analyze website traffic;

• Measure website performance;

• Improve the shopping experience;

• Personalize content; and

• Support marketing activities where legally permitted.

Cookies may include:

Essential Cookies

These cookies are necessary for functions such as:

• Shopping carts;

• Checkout;

• Account login;

• Fraud prevention;

• Security; and

• Order processing.

Analytics Cookies

These cookies may help us understand:

• How visitors use the website;

• Which pages are viewed;

• How customers navigate the store; and

• How the website performs.

Marketing Cookies

Where permitted and where appropriate consent has been obtained, marketing technologies may be used to:

• Measure advertising performance;

• Display relevant advertising; and

• Understand interactions with marketing campaigns.

Where required by applicable law, non-essential cookies will only be used after appropriate consent has been obtained.

You may also be able to manage cookies through your browser settings or available website cookie controls.

Disabling certain essential cookies may prevent parts of the website from functioning correctly.

12. Marketing Communications

We may send marketing communications where:

• You have provided consent;

• The communication is otherwise permitted by applicable law; and

• You have not opted out.

You may stop receiving marketing communications by:

• Using the unsubscribe link in a marketing email;

• Changing available communication preferences; or

• Contacting us at post@taarnbyoutdoor.dk.

Communications relating directly to:

• Orders;

• Payments;

• Shipping;

• Delivery;

• Returns;

• Refunds;

• Customer service;

• Account administration; or

• Security

are considered service-related communications and may still be sent where necessary.

13. International Data Transfers

Some of our e-commerce, hosting, payment, analytics, logistics, or other service providers may process personal information outside Denmark or outside the country where you live.

Where personal information is transferred internationally, we will use appropriate measures where required by applicable data protection law.

These measures may include:

• Transfers to countries recognized as providing adequate data protection;

• Approved contractual safeguards;

• Appropriate technical and organizational protections; or

• Other lawful transfer mechanisms.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

• The duration of the customer relationship;

• Order fulfilment;

• Delivery requirements;

• Returns and refunds;

• Customer support requirements;

• Accounting obligations;

• Tax requirements;

• Fraud prevention;

• Legal limitation periods;

• Dispute resolution;

• Regulatory requirements; and

• The need to establish or defend legal claims.

When personal information is no longer required, it may be:

• Securely deleted;

• Anonymized; or

• Restricted from further processing where appropriate.

15. Security of Personal Information

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from:

• Unauthorized access;

• Accidental loss;

• Unauthorized disclosure;

• Alteration;

• Destruction;

• Misuse; and

• Unlawful processing.

Security measures may include:

• Restricted access;

• Account authentication;

• Secure hosting;

• Encryption where appropriate;

• Fraud monitoring;

• Security reviews; and

• Controlled access by service providers.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your personal information and account credentials.

16. Customer Responsibilities

You should:

• Provide accurate information;

• Keep account information current;

• Protect your password;

• Avoid sharing login credentials;

• Notify us if you suspect unauthorized account activity;

• Provide accurate delivery information; and

• Use reasonably secure devices and networks when accessing our Services.

17. Children and Minors

Our Services are not intended to be used independently by individuals who are not legally able to enter into a purchase contract.

Where required by law, minors should obtain permission and supervision from a parent or legal guardian before:

• Using our Services;

• Creating an account;

• Placing an order; or

• Providing personal information.

If we become aware that personal information has been collected from a minor without appropriate authorization, we may delete or restrict that information where required by law.

18. Your Data Protection Rights

Depending on applicable law and the circumstances of processing, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request completion of incomplete information;

• Request deletion of personal information;

• Request restriction of processing;

• Object to certain processing;

• Object to direct marketing;

• Request portability of eligible personal information;

• Withdraw consent; and

• Submit a complaint to a competent data protection authority.

These rights are not absolute and may be subject to legal conditions or exceptions.

For example, we may need to retain certain information where necessary to:

• Complete an order;

• Meet tax obligations;

• Meet accounting obligations;

• Prevent fraud;

• Resolve disputes; or

• Establish or defend legal claims.

19. Right to Object to Direct Marketing

You may object to the processing of your personal information for direct marketing purposes at any time.

After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

You can unsubscribe using the link contained in a marketing email or contact us at:

post@taarnbyoutdoor.dk

20. How to Exercise Your Privacy Rights

To exercise a privacy or data protection right, contact:

Email: post@taarnbyoutdoor.dk

Please provide enough information for us to understand and process your request.

We may ask you to provide:

• Your full name;

• Email address associated with your order or account;

• Order number where relevant;

• A description of your request; and

• Information reasonably necessary to verify your identity.

Before providing, deleting, or modifying personal information, we may request additional information where reasonably necessary to confirm your identity and prevent unauthorized access.

A request may be restricted or refused where permitted by applicable law, including where:

• Identity cannot reasonably be verified;

• The request would adversely affect another person's rights;

• Information must legally be retained;

• The request is manifestly unfounded or excessive;

• Processing is necessary to prevent fraud; or

• Another legal exception applies.

We will respond within the time period required by applicable law.

21. Data Protection Complaints

If you have concerns about how we process your personal information, please contact us first so that we can review the matter.

You may contact us at:

post@taarnbyoutdoor.dk

Depending on applicable law, you may also have the right to submit a complaint to the relevant data protection supervisory authority.

Submitting a complaint to us does not affect any other rights available to you.

22. Third-Party Websites and Services

Our online store may contain links to websites or services operated by third parties.

This Privacy Policy applies only to personal information processed by Tårnby Outdoor in connection with our Services.

We are not responsible for the privacy, security, or content practices of independent third-party websites or service providers.

Before providing personal information to another website, you should review that provider's privacy policy.

A link to a third-party website does not necessarily mean that we endorse or control that website.

23. Business Transfers

If all or part of our business is sold, transferred, reorganized, merged, or otherwise restructured, personal information may be transferred as part of that transaction where permitted by applicable law.

Any recipient of such information will be required to handle the information in accordance with applicable data protection obligations.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

• Changes in applicable law;

• Regulatory guidance;

• Changes to our Services;

• Changes to payment methods;

• Changes to delivery systems;

• Changes to technology;

• Changes to service providers; or

• Changes to our business operations.

The current version of this Privacy Policy will be made available through our online store.

Where required by law, significant changes may also be communicated by email, through the website, or by another appropriate method.

The “Last updated” date at the beginning of this Privacy Policy shows when the latest version became effective.

25. Contact Information

If you have questions about this Privacy Policy, your personal information, or the exercise of your privacy rights, please contact:

Tårnby Outdoor

CVR number: 43884093

Registered address:
Brønderslev Alle 25
2770 Kastrup
Denmark

Email: post@taarnbyoutdoor.dk

Business representative: Tine Sander Hedegaard